Susan Dunn
Huntsville,Tx
Summary
A results-driven dedicated professional experienced in working in fast paced environments organizational, technical and interpersonal skills. Detail-oriented with knowledge background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Assisting in prescription fulfillment and advising on readily available supplies and medications. Helping customers find effective solutions to live better lives.
Overview
22
22
years of professional experience
Work History
Patient Service Representative Team Lead
Teleperformance -CVS/Carelon RX Specialty Pharmacy
09.2022 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified patient insurance eligibility and entered patient information into system.
- Engaged with patients to provide critical information.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Organized patient records and database to facilitate information storage and retrieval.
- Resolved customer complaints using established follow-up procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Answered incoming calls, scheduled appointments and filed medical records.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Recommended service improvements to minimize recurring patient issues and complaints.
Director of Child Development
The Dunn Household
06.2005 - 09.2022
- Taught classes and courses and provided direct care to children
- Recommended, prepared and implemented written policies and procedures to meet accreditation guidelines
- Spearheaded initiatives to contribute to growth, development and safety
- Oversaw operations of all systems and procedures
- Budgeted for and allocated expenditures
- Developed and implemented marketing strategies to promote programming
- Established clear educational goals and standards to keep program at consistent quality level.
Senior Admissions Representative
National Institute of Technology
02.2003 - 06.2005
- Communicated school policies, processes and procedures related to various student support services
- Provided information to prospective students concerning program of study and general expectations for satisfactory performance
- Participated in outside student recruitment activities and events
- Maintained compliance with state, accreditation and Department of Education standards
- Prepared and submitted admissions reports outlining key data
- Assisted with successful marketing plan development and implementation
- Marketed the school within the community, online and to target prospects, successfully increasing enrollment 45%
- Collected and evaluated all registration forms, official transcripts and records from previous educational institutions for authentication
- Added and updated applications and enrollment documents in database system.
Education
Ministry -
International School Of Ministry
Huntsville, TXBusiness Management - undefined
Lee Community College
Houston, TXSkills
- Customer Relations
- Analytical/Research skills
- Problem Solver
- Communication
- Sales/Marketing
- Multitasking
- Public Speaking
- Training
- Medical terminology knowledge
- Insurance Verification
- HIPAA Compliance
- Team Collaboration
- Relationship Building
- Call Screening
- Medical Terminology
- Payment Processing
- Information Collection
- Formularies
- Referral Coordination
- Team Leadership
Community Service
- PeeWee BasketBall, Coach, 2012-2013
- Children's Minister, Family Faith Church, Current
- PreSchool Teacher, Faith Kids, 2021-2022
- Community Volunteer, 2019-2020
Timeline
Patient Service Representative Team Lead
Teleperformance -CVS/Carelon RX Specialty Pharmacy
09.2022 - Current
Director of Child Development
The Dunn Household
06.2005 - 09.2022
Senior Admissions Representative
National Institute of Technology
02.2003 - 06.2005
Ministry -
International School Of Ministry
Business Management - undefined
Lee Community College