Susan E. Green
Fort Wayne,IN
Summary
Detail oriented logistics and operations professional with 20+ years of experience optimizing routes, managing distribution teams, improving inventory processes and enhancing product availability across large delivery networks. Known for strong analytical skills, excellent communication and a consistent ability to streamline workflows, reduce waste and improve service levels.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Route Optimization Specialist
Continental Services
Fort Wayne, IN
08.2025 - 06.2026
- Planned and managed daily delivery schedules for micro-markets and vending machines
- Analyzed data to create the most efficient driving paths for drivers
- Ordered fresh food weekly for 80 locations based on historical data to meet customer demand and reduce waste
- Adjusted products and product levels to optimize service levels and customer satisfaction
- Resolved internal and external support tickets daily to guarantee all issues were addressed promptly
- Coordinated with the Route Manager to establish streamlined and cost-effective routes
- Collaborated with the Account Manager to review past statistics to manage stale and stock-out numbers based on company set goals/budget
- Created multiple analytical reports
- Answered phones and directed calls appropriately
Assistant Micro Market Manager/Supervisor
Anthony Wayne Vending/Continental Services
Fort Wayne, IN
12.2020 - 08.2025
- Assessed sales of fresh food items to determine quantity to order weekly
- Maximized sales at markets by evaluating product sales to increase popular items and replace unpopular items
- Designed and created planograms for each market account
- Updated and maintained inventory database to improve the efficiency of month-end inventory counting
- Implemented a procedure to streamline receiving frozen food products
- Developed a process to electronically upload fresh food orders to all market accounts, resulting in a reduction of time the delivery driver spends at each location by 15 minutes
- Created a method to electronically import the receiving of vending and market fresh food
- Educated myself on the workings of a new software program that manages the market accounts
Route Driver
Anthony Wayne Vending
Fort Wayne, IN
01.2017 - 01.2020
- Delivered food and beverages to established market accounts daily
- Analyzed and determined daily needs for markets
- Packed and loaded products for the next day
- Counted and recorded monthly inventory
- Performed any other assigned duties
Direct Mail Assistant
KPC Media Group
Fort Wayne, IN
01.2012 - 01.2016
- Assisted with data preparation for direct mail projects
- Operated an ink jet machine to label direct mail projects
- Operated a tabbing machine to seal direct mail projects
Single Copy Manager/Niche Products Manager
KPC Media Group
Kendallville, IN
01.2007 - 01.2015
- Organized, coordinated and scheduled the delivery of 12,000 Real Estate guides once a month in Dekalb, Lagrange, Noble and Steuben counties
- Organized and coordinated delivery of 5,000 single-copy newspapers a day, seven days a week in DeKalb, Lagrange, Noble and Steuben counties
- Organized and coordinated the delivery of 1,000 single-copy newspapers once a week for 4 different weekly newspapers in Allen, DeKalb, Lagrange, Noble and Steuben counties
- Collected weekly payments from dealers
- Collected money from newspaper vending machines twice a month
- Repaired and maintained newspaper vending machines
- Maintained communication with all dealers, vendors and independent contractors
- Maximized the number of dealer and rack locations
- Tracked quantity of returned products
- Evaluated return percentages and adjusted press runs to maximize productivity
- Contracted independent contractors
Distribution Manager
KPC Media Group
Kendallville, IN
01.1999 - 01.2007
- Managed 22 employees on 3 different shifts
- Prepared 21,000 daily newspapers 7 days a week and 48,000 advertisers once a week
- Coordinated over 300,000 inserts a month
- Organized and scheduled the delivery of commercial printing accounts
- Created a yearly budget and ordered supplies
- Hired, trained and scheduled employees
- Maintained and ran a 7-pocket Kansa 480 insert machine
- Maintained and ran a Muller Martini stitcher trimmer
- Ensured the overall smooth operation of the Distribution department
Assistant Distribution Manager
Kendallville Publishing Co.
Kendallville, IN
01.1996 - 01.1999
Commercial Sales Assistant
Kendallville Publishing Co.
Kendallville, IN
01.1993 - 01.1996
Education
BA - General Studies, Theatre, Sociology
Indiana University
Skills
- Route Optimization
- Inventory Control
- Demand Forecasting
- Distribution Operations
- Shipping & Receiving
- Warehouse Coordination
- Microsoft Excel
- Microsoft Word
- Inventory Management Systems
- Data Reporting
- Team Management
- Training
- Scheduling
- Process Improvement
- Customer Service
- Forklift
- Pallet Jack
- Box Truck Operation
- Loading/Unloading
Certification
Chauffeur's Driver License, 2020-08-01, 2027-02-28
Core Competencies
Route Optimization, Inventory Control, Demand Forecasting, Distribution Operations, Shipping & Receiving, Warehouse Coordination, Microsoft Excel, Microsoft Word, Inventory Management Systems, Data Reporting, Team Management, Training & Scheduling, Process Improvement, Customer Service, Forklift, Pallet Jack, Box Truck Operation, Loading/Unloading
Timeline
Route Optimization Specialist
Continental Services
08.2025 - 06.2026
Assistant Micro Market Manager/Supervisor
Anthony Wayne Vending/Continental Services
12.2020 - 08.2025
Route Driver
Anthony Wayne Vending
01.2017 - 01.2020
Direct Mail Assistant
KPC Media Group
01.2012 - 01.2016
Single Copy Manager/Niche Products Manager
KPC Media Group
01.2007 - 01.2015
Distribution Manager
KPC Media Group
01.1999 - 01.2007
Assistant Distribution Manager
Kendallville Publishing Co.
01.1996 - 01.1999
Commercial Sales Assistant
Kendallville Publishing Co.
01.1993 - 01.1996
BA - General Studies, Theatre, Sociology
Indiana University