Susan E. Andersson

• As Chief Engagement Officer at Girl Scouts River Valleys, I develop and lead organizational strategic initiatives to enhance volunteer and Girl Scout engagement and drive organizational growth. I serve on the Executive Leadership Team and frequently engage with our board of directors to develop and implement innovative programs that positively impact our members. In addition to daily operational responsibilities,
• I serve as our council's National Delegate Program Liaison, successfully re-imagining the program to drive higher levels of engagement and interest.
• I serve on the following GSUSA Committees: Product Program Committee, overall strategic direction for the Cookie Program; Product Program Operations SubCommitte, overall operational direction for the Cookie Program (2024- present serving as Committee Chair)

In my role as Vice President of Product Programs and Volunteer Engagement at Girl Scouts River Valleys, I oversaw all volunteer management activities, from recruitment to conflict resolution. I successfully increased adult volunteer retention to an 8-year high at 81% in 2022 and grew the Cookie Program by 4%, generating $11M in net revenue. I led teams to the successful execution of a top strategic priority, Greenprint, which re-imagined the Girl Scout volunteer experience. I also led the communications, marketing, and customer care teams for 6 months, when I launched a new team structure that drove higher team engagement and efficiencies.

As Director of Product Program at Girl Scouts River Valleys, I developed strategic plans and ensured the successful execution of revenue-generating programs, including the iconic Girl Scout Cookie Program. I led cross-functional teams and drove innovation and growth in the world's largest entrepreneurial girl-led business. I optimized program performance and drove revenue growth by implementing data-driven decision-making processes. Highlights include:
* Yearly increase in cookie program revenues by 17% (2018-2020)
* Managed pandemic disruption to the Cookie Program in 2020 and 2021 by maintaining high volunteer satisfaction and member safety.
* Exceeded Cookie Program budget in 2021 and 2022.
* Executed the top national Cookie Program in 2021. The program was a Minnesota BOLD Award finalist.

• Led comprehensive academic reviews for doctoral programs, authoring in-depth evaluation reports and conducting thorough investigations into student complaints regarding academic standards. Designed and implemented robust compliance monitoring metrics to assess program viability, quality, and effectiveness, driving continuous improvement and ensuring alignment with institutional goals.

• Directed college operations, curricula, strategy, and compliance, including accreditation processes and program assessments. Supervised key units such as the Registrar, Field Placement, Licensure, Writing Center, and Online Programs. Chaired committees on Advisement, Diversity, Assessment, and Teaching Evaluation. Served as the primary liaison for university-wide accreditation, policy appeals, and grievances, while managing budgeting processes for the college.

• Drafted reports for the National Council for Accreditation of Teacher Education (NCATE) and Minnesota Board of Teaching reviews, resulting in no cited areas for improvement
• Directed assessment priorities for the college, including manual development, and data reporting requirements for internal and external constituencies

• Provided hands-on management to program operations, including student evaluation and program assessment
• Served as manager, formulating critical documentation related to accreditation, policy, and correspondence with students, faculty, and larger community

• Provided hands-on management to program operations, including student evaluation and program assessment
• Served as manager, formulating critical documentation related to accreditation, policy, and correspondence with students, faculty, and larger community

• Provided hands-on management to program operations, including student evaluation and program assessment
• Served as manager, formulating critical documentation related to accreditation, policy, and correspondence with students, faculty, and larger community