Susan Eckstrom
Sioux Falls,SD
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
28
28
years of professional experience
Work History
Kidstop, An Afterschool and Summer Program
12.2023 - 06.2025
- Afterschool Program: teacher with third and fourth grade, up to 12 students
- Conducted a variety of activities such as crafts and games, to emphasize character building, self-esteem, life skills and academic improvement.
- Summer Program: worked with ages 5-14
Front Desk Receptionist
The Inn on Westport
07.2021 - 08.2023
- Answered phones
- Greeted residents and guests
- Ran the gift shop
- Provided security by checking all the outside doors
Office Manager
Trail Ridge Senior Living Community
06.1997 - 05.2018
- Used PointClickCare to update resident information, gather and enter additional charges, and print and distributed statements
- Received and processed payments
- Ordered office supplies
- Accounts Payable: gave invoices to department directors to be coded; entered information into Great Plains; made copies to be filed and sent originals to home office.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Receptionist
Trail Ridge Senior Living Community
06.1997 - 06.2007
- Answered multi-line phones for up to 15 employees, transferred calls
- Used a variety of ways to communicated activities and events to the residents
- Coordinated the Sunday afternoon services for the residents in assisted living
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
M.A. - Christian Education
North American Baptist Seminary
Sioux Falls, SDB.A. - Elementary Education
University of Minnesota-Morris
One year Accounting Degree - undefined
Globe University
Sioux Falls, SDSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer and client relations
Timeline
Kidstop, An Afterschool and Summer Program
12.2023 - 06.2025
Front Desk Receptionist
The Inn on Westport
07.2021 - 08.2023
Receptionist
Trail Ridge Senior Living Community
06.1997 - 06.2007
Office Manager
Trail Ridge Senior Living Community
06.1997 - 05.2018
B.A. - Elementary Education
University of Minnesota-Morris
One year Accounting Degree - undefined
Globe University
M.A. - Christian Education
North American Baptist Seminary
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