Susan Edelstein

• Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
• Monitored budget and utilized operational resources.
• Oversaw day-to-day production activities in accordance with business objectives.
• Oversaw successful operational strategies and policy implementation to drive organizational growth and productivity.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
• Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
• Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
• Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
• Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
• Developed strong relationships with suppliers, resulting in reduced costs and better-quality products.
• Created and executed strategic plans to increase profitability while maintaining exceptional customer service standards.
• Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
• Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization's bottom-line results.
• Developed training programs for new employees, ensuring a high level of competence and quick adaptation to their roles.
• Analyzed sales data to identify trends and areas for expansion, contributing to strategic planning and growth.
• Coordinated cross-functional teams to launch new products, ensuring timely delivery and market readiness.
• Oversaw daily operations, ensuring all tasks were completed efficiently and to ahigh standard.
• Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
• Led team meetings to discuss performance metrics, fostering culture of continuous improvement and accountability.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed and implemented strategies to maximize customer satisfaction.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for anew organization.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining high accuracy and attention to detail.
• Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
• Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
• Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all client communications.
• Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
• Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Contributed actively in internal meetings and conferences, sharing best practices and knowledge with peers to foster a culture of continuous improvement.
• Developed strong relationships with clients, ensuring their long-term trust and loyalty to the to the company.

Managed day-to-day business operations.

• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.
• Generated revenues yearly and effectively capitalized on industry growth.
• Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily business functions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Established foundational processes for business operations.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Interacted well with customers to build connections and nurture relationships.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
• Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
• Researched and corrected customer concerns to promote company loyalty.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
• Kept accurate records to document customer service actions and discussions.
• Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
• Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
• Facilitated cross-departmental meetings to ensure cohesive customer service strategies.
• Streamlined support ticket system, reducing response times significantly.
• Elevated customer satisfaction with detailed training programs for support staff.