Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Work Availability
Accomplishments
Timeline
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Susan Edwards Odlum

Peoria,AZ

Summary

Highly motivative passionate creative enthusiastic, with 20 plus years of personnel and administrative experience highly developed interpersonal skills, strong customer orientated, excellence communication and people skills with a range of audiences.

Overview

20
20
years of professional experience
4
4
Certification

Work History

Receptionist Administrator

Glencroft Center For Modern Aging
08.2022 - 01.2023
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.


Receptionist/Front Desk

H & R Block
12.2018 - 04.2022
  • As Receptionist at H&R Block I interact with the clients in person and via the telephone through inbound and outbound calls, using H&R Block systems.
  • Schedule and confirm appointments, check in clients, match clients to the optimal Tax Professional (using client matching software) and efficiently manage client flow in the tax office
  • Enter payments for services rendered and perform nightly reconciliation, balancing cash drawer at the beginning and end of day. Greeted incoming visitors.

Front Door Receptionist

Banner Thunderbird Medical Center
10.2019 - 03.2020
  • Provide a variety of patient services, whereby escorting patients to medical department for appointments.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

House Manager/Nanny

John Korsah
01.2013 - 01.2018
  • Overseeing the operations of the family home
  • Managed the family household schedules and calendars
  • Arranged annual medical and dental appointments for the three children
  • Running errands, performing necessary tasks
  • Shopping for the household, e.g., food, clothing, medical and school supplies etc
  • Manage after school activities, drop off and pick up children
  • Organize and prepare healthy and nutritious meals
  • In all, I managed the family's overall needs
  • Oversaw childcare arrangements to promote a supportive family atmosphere.


Personal Assistant/Caregiver

Browns
01.2009 - 01.2013
  • Assisted client with personal care, showering/bathing getting dressed
  • Grooming and other personal care
  • Dispensing prescribed medication
  • Running errands, Cooking health nutritious meal
  • Engaging client in activities, like reading, conversations, playing games, and short walks
  • Oversaw personal and professional calendars and coordinated appointments for future events.

Accounts Payable/Administrative Assistant

Recon Inc
02.2006 - 03.2009
  • Preparing and processing sales invoices on quick books
  • Improved vendor relationships by addressing inquiries promptly and professionally.
  • Increased efficiency in accounts payable processes by identifying areas for improvement and implementing necessary changes. Used accounting software to prepare weekly and monthly financial reports.


Personal Assistant/Receptionist

Hexagon Housing Association
04.2000 - 03.2004
  • Assistant to the office Manager in day-to-day office activities, monitoring his calendar
  • Attending and writing minutes of meeting, performing all administrative and secretarial duties as well as working to manage all office needs
  • Manage the front office, operate the switchboard, ordering office supplies, preparing invoices for resident’s rental payment
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.


Procurement Manager

National Air Traffic Services
03.1989 - 03.2000
  • Negotiate with vendors to secure product and services, supervise junior administrative staff
  • Prepare monthly reports for financial officer, manage products inventories, vendors selection for bidding products and services, receive and manage invoices for expenditures
  • Ensuring prompt payment is issued for product and services.
  • My significant accomplishment, savings was promotional position within my department
  • Developed strong relationships with key suppliers, resulting in improved communication, better pricing, and reliable delivery schedules. Streamlined procurement processes for increased efficiency and cost savings through the implementation of digital tools and automation.
  • Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.

Education

CIPD - Human Resources

Bromley College
05.2004

Associate of Arts - Secretarial/Business

Community College
London, UK

Skills

  • Word Processing
  • Excel
  • Power point
  • Switchboards
  • Quick books
  • Reception management
  • Payment/collection
  • Appointment scheduling
  • Confidential information management
  • Scheduling appointments

Certification

  • NJ Board of Nursing certified
  • AZ Board of Nursing certified
  • Certificate, Secretarial & Business

Additional Information

Excellent communication skills, Computer skills, Analytical thinking, Attention to details, Excellent in high stress areas, People’s person, Can do attitude

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of 23 staff members.
  • Documented and resolved overpayments of invoices which led to company savings.

Timeline

Receptionist Administrator

Glencroft Center For Modern Aging
08.2022 - 01.2023

Front Door Receptionist

Banner Thunderbird Medical Center
10.2019 - 03.2020

Receptionist/Front Desk

H & R Block
12.2018 - 04.2022

House Manager/Nanny

John Korsah
01.2013 - 01.2018

Personal Assistant/Caregiver

Browns
01.2009 - 01.2013

Accounts Payable/Administrative Assistant

Recon Inc
02.2006 - 03.2009

Personal Assistant/Receptionist

Hexagon Housing Association
04.2000 - 03.2004

Procurement Manager

National Air Traffic Services
03.1989 - 03.2000

CIPD - Human Resources

Bromley College

Associate of Arts - Secretarial/Business

Community College

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Susan Edwards Odlum