Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

SUSAN EGAN

Davis,IL

Summary

Dedicated and results-driven professional with over [insert #] years of experience in store management, seeking to leverage strong leadership, organizational, and interpersonal skills in a Human Resources role. Committed to fostering a positive work environment, enhancing employee engagement, and driving organizational success.

Overview

28
28
years of professional experience

Work History

Store Manager

Hobby Lobby
01.2018 - Current
  • Responsible for total store operations, including associate hiring, training, scheduling, payroll, merchandising, ordering, freight flow, inventory, maintenance, and customer satisfaction.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Store Manager

Kohl's Department stores
01.1996 - 01.2018
  • Responsible for total store key metrics of sales, service, credit, associate relations, inventory, payroll, and safety.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Approved regular payroll submissions for employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Education

2 years Business and Health Sciences -

Moraine Valley Community College

Skills

  • Strong background in Human Resources and Merchandising to increase sales
  • Good business analysis; trends, shop ability, competition, and customer needs
  • Committed to associate training and motivation to help associates reach their highest potential
  • Proficient in planning large scale projects in a timely manner
  • Knowledgeable on Microsoft office, Libra office, people soft, workday, and Kronos systems
  • Customer Service
  • Problem-Solving
  • Training and mentoring
  • Outstanding communication skills
  • Employee Training
  • Recruitment and hiring
  • Policies and Procedures
  • Staff Management
  • Documentation And Reporting
  • Project Management
  • Employee Terminations

Awards

  • 3 overall store rank in 2009
  • 1 store remodel ranking in 2009

Timeline

Store Manager

Hobby Lobby
01.2018 - Current

Store Manager

Kohl's Department stores
01.1996 - 01.2018

2 years Business and Health Sciences -

Moraine Valley Community College

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SUSAN EGAN