Susan Eide
Sioux Falls,SD
Summary
Multi-talented support specialist effective at managing information, privacy concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing several years of experience in retail and medical fields.
Overview
18
18
years of professional experience
Work History
Support Specialist
Avera McKennan Hospital & University Health Center
Sioux Falls, SD
09.2013 - 06.2024
- Greeted patients and answered questions regarding registration process.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Entered patient data into electronic medical record system accurately and efficiently.
- Responded to inquiries from patients, families, physicians, and other healthcare personnel.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Verified insurance eligibility through online portals or by phone calls.
- Managed high volume of incoming calls while maintaining professional demeanor.
- Answered general questions about hospital policies and services provided.
- Worked collaboratively with other departments within the organization to ensure seamless operations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Provided administrative support to nursing staff as needed.
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Assisted with orienting new employees to departmental procedures.
- Received requests for medical records from outside agencies or individuals.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Participated in team meetings regarding policy changes or improvements within the health unit.
- Responded to emergency situations by following hospital protocols and assisting medical staff as needed.
Inventory Control Associate/Cashier
Staples
Sioux Falls, SD
04.2006 - 03.2013
- Maintained accurate records of incoming and outgoing stock items.
- Performed regular cycle counts to verify accuracy of inventory balances.
- Documented discrepancies between physical count and computer-generated reports.
- Organized warehouse space for efficient storage of materials and products.
- Researched missing orders, damaged goods, incorrect quantities.
- Participated in physical inventory counts to keep information accurate and current.
- Entered information into system to update status reports.
- Trained new employees on inventory management practices and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
English Literature/History/Psychology
University of South Dakota
Vermillion, SDSkills
- Call Management
- Customer Relationship Management
- Support Services
- Recordkeeping skills
- Inventory Monitoring
- RF scanner usage
- Cycle counting
- Product Recommendations
- Cash Register Operation
- Customer service excellence
- Written and verbal communication
- Guest inquiries
- Staff Mentoring
- Medical terminology knowledge
Timeline
Support Specialist
Avera McKennan Hospital & University Health Center
09.2013 - 06.2024
Inventory Control Associate/Cashier
Staples
04.2006 - 03.2013
English Literature/History/Psychology
University of South Dakota