Susan Elenberger
Grand Jct
Summary
I would like a position that allows me to interact with the public. Service-oriented Manager with 30 plus years background in Customer Service in a fast-paced environment. Possess excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
32
32
years of professional experience
Work History
Department Supervisor
Home Depot
08.2020 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 30-32 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Assigned tasks and established work schedules to staff to cover operational needs.
Assistant Manager
HPPI Inc. Pizza Hut
04.2011 - 05.2020
- Directing staff to ensure our product, service, and atmosphere are appealing to our patrons
- Maintain inventory, food cost and labor cost, reconciling all on a weekly basis and reporting to area coach and general manager with any concerns or issues
- Ensure all equipment is functioning and clean according to Eco-Sure and State regulations
- Handle cash an balance registers on a daily basis
- Skilled at building positive relationships with our customers and vendors as well as the various maintenance providers we utilize
Assistant Manager
McGovern Ent.
07.1993 - 04.2011
- I had the same responsibilities as described above
Education
Licensed Cosmetologist - Cosmetology
Academy of Beauty Culture
Grand Jct., CO12.1984
High School Diploma - Office Occupations and Management
Paonia High School
Paonia, CO05.1982
Skills
- Highly motivated to ensure quality service
- Skilled at prioritizing tasks according to importance and urgency
- Place high importance as to whether a customer has a positive experience when patronizing out establishment
- Proficient at 10-key and various office equipment
- Leadership skills
- Staff supervision
- Interactive communication skills
- Performance improvement
- Policy enforcement
- Employee engagement
- Customer engagement
Timeline
Department Supervisor
Home Depot
08.2020 - Current
Assistant Manager
HPPI Inc. Pizza Hut
04.2011 - 05.2020
Assistant Manager
McGovern Ent.
07.1993 - 04.2011
High School Diploma - Office Occupations and Management
Paonia High School
Licensed Cosmetologist - Cosmetology
Academy of Beauty Culture
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