Verified
This profile is verified using an email address.
Susan Enderle
Loveland,OH
Summary
Analytical operations professional with experience investigating high-risk financial discrepancies, identifying suspicious activity patterns, and strengthening internal controls across large-scale banking environments. Skilled in root-cause analysis, operational data review, workflow optimization, and cross-functional collaboration. Currently expanding technical capabilities in SQL, Python, Tableau, and SAS to support advanced analytics, fraud detection, and model-monitoring functions. Recognized for accuracy, clear communication, and driving process improvements that reduce risk and improve efficiency.
Overview
19
19
years of professional experience
Work History
Technical Support Project Specialist
FIFTH THIRD BANK
Cincinnati, OH
10.2022 - Current
- Investigated and resolved 200+ high-risk reconciliation discrepancies per month across 2,000+ retail locations, identifying suspicious activity patterns and escalating risk concerns to strengthen financial controls.
- Reduced reconciliation resolution time from 5 days to 2 days by redesigning workflows and partnering with analysts, improving operational efficiency and customer satisfaction.
- Managed Market DDA reconciliation for 100+ accounts, reducing aged items from 100+ to zero, improving audit readiness and operational accuracy.
- Collaborated with consulting and conversion teams to eliminate 30% of redundant process steps, improving accuracy and reducing manual effort.
- Trained and mentored four analysts who became top performers, reinforcing team capability in fraud detection and discrepancy investigation.
- Delivered same-day or next-day resolution for 100+ client requests, supporting 2,000+ store locations and improving service reliability.
- Served as SME for high-risk reconciliation processes, providing guidance on suspicious activity detection and loss prevention, contributing to $30K in prevented losses.
Vault Reconciliation Analyst
FIFTH THIRD BANK
Cincinnati, OH
09.2013 - 10.2022
- Performed 20–40 high-risk cash variance investigations daily, identifying anomalies, escalating suspicious activity, and ensuring compliance with internal controls.
- Conducted detailed root-cause analyses on vault cash movements, reducing outstanding aged items from 10% to 0% through initiative-taking monitoring and cross-team collaboration.
- Reviewed variances over $100 and escalated potential charges, reducing financial exposure and improving audit outcomes.
- Managed emergency cash account reconciliations and maintained comprehensive audit documentation to mitigate operational and financial risk.
- Participated in weekly finance meetings to resolve aged items, contributing to a 20% reduction in backlog and improved reconciliation timelines.
- Performed denominational breakout analyses to identify systemic issues, improving reporting accuracy and strengthening financial controls.
Operations Support Specialist
FIFTH THIRD BANK
Cincinnati, OH
09.2012 - 09.2013
- Coordinated high-volume electronic document transmission to third-party vendors, reducing workflow delays and improving processing accuracy.
- Processed and serviced FHA loans, ensuring compliant onboarding and strengthening operational controls.
- Partnered with management to resolve compliance discrepancies and deliver training that improved team accuracy and adherence to regulatory requirements.
Accounting & Customer Service Representative
American Red Cross
Cincinnati, OH
02.2007 - 01.2012
- Developed and implemented new service processes that improved customer response times and enhanced service quality for the Health & Safety division.
- Analyzed hundreds of customer transactions monthly, resolving discrepancies and reducing billing errors.
- Prepared monthly and quarterly financial reports for leadership, supporting budgeting, forecasting, and strategic planning.
- Launched 5+ new training programs based on customer demand, increasing revenue and improving client satisfaction.
Education
Business & Accounting Coursework
University of Cincinnati – Blue Ash
Skills
- Risk Investigation
- Root-Cause Analysis
- Financial Controls
- Data Review
- Operational Analytics
- Reconciliation
- Process Optimization
- Cross-Functional Collaboration Training & Coaching
- Workflow Automation Support
- Documentation & Reporting
- SQL (working knowledge)
- Python (working knowledge)
- Tableau (working knowledge)
- Excel
- Oracle
- Frontier
- ACE
- Fiserv
- Citrix
- Vendor Portals
- SAS
- Data Visualization Concepts
- Reporting Automation Basics
- Documentation management
- Scope definition
- Project management
- Analytical thinking
- Scheduling expertise
Timeline
Technical Support Project Specialist
FIFTH THIRD BANK
10.2022 - Current
Vault Reconciliation Analyst
FIFTH THIRD BANK
09.2013 - 10.2022
Operations Support Specialist
FIFTH THIRD BANK
09.2012 - 09.2013
Accounting & Customer Service Representative
American Red Cross
02.2007 - 01.2012
Business & Accounting Coursework
University of Cincinnati – Blue Ash
Honors/Awards
· Fifth Third- Record Low Inventory levels 2018; Nominated for Fifth Third Horizon award 2019