Susan Enoch
Colorado Springs,CO
Summary
Dynamic leader with a proven track record at Sam’s Club, enhancing customer satisfaction and team productivity through effective problem-solving and employee relations. Excelled in roles requiring the use of POS systems and retail sales acumen, significantly reducing employee turnover. Skilled in balancing motivational team leadership with operational efficiency, achieving notable success in fast-paced retail environments.
Overview
26
26
years of professional experience
Work History
Fresh Assistant Manager
Sam’s Club
11.2022 - Current
- Ensured seamless transitions during management changes by providing thorough training and support to new team members coming on board.
- Collaborated with upper management to develop short-term goals as well as long-term growth plans for the store''s success.
- Boosted store sales by implementing effective marketing strategies and promoting products to customers.
- Monitored competitor activities to stay current in the market trends and adjust strategies accordingly to maintain a competitive edge.
- Reduced employee turnover rate with effective hiring practices, onboarding programs, and continuous support for professional development.
- Ensured smooth store functioning with thorough inventory management, product stocking, and timely order placements.
- Developed a strong team of employees through regular training, performance evaluations, and feedback sessions.
- Streamlined operational processes by identifying areas for improvement and implementing necessary changes for increased efficiency.
- Maintained compliance with health code standards.
- Contributed to a positive store culture by leading by example, demonstrating strong work ethic, and maintaining high standards of professionalism.
- Increased employee productivity through strategic delegation of tasks and clear communication of expectations for each role.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Member Specialty Manager
Sam’s Club
02.2018 - 06.2022
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
Asset Protection Manager
Sam’s Club
08.2016 - 02.2018
- Location was in process of being built. Ensured building was safe and in compliance before grand opening
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
- Improved inventory accuracy by overseeing regular cycle counts and addressing discrepancies in a timely manner.
- Leveraged data analysis tools to identify trends in theft or loss, enabling targeted interventions that yielded significant improvements in asset protection outcomes.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored compliance with relevant laws, regulations, and company policies related to asset protection, addressing any areas of non-compliance promptly and decisively.
- Lead the team with Safety and compliance to company standards
Front End Supervisor
Sam’s Club
08.2013 - 08.2016
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
Front End Manager
AAFES Exchange
04.2008 - 08.2013
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Customer Service Manager
Walmart
01.1999 - 03.2006
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Member Specialty Manager
Sam’s Club
06.2022 - 11.2022
- Trained, mentored and evaluated employees on service quality, knowledge and performance.
- Managed department budget effectively while identifying cost-saving measures without compromising quality.
- Enhanced member satisfaction by addressing inquiries and resolving issues promptly.
- Supervised service operations, managing and supporting team members to perform at peak level at all times.
- Conducted regular performance evaluations for staff, providing constructive feedback and professional development opportunities as needed.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Skills
- Customer-oriented
- Skilled problem solver
- Natural leader
- Motivated team player
- Stocking
- Staff training and development
- Decision-making capacity
- Inventory management
- Food safety standards
- Department operations
- Setting production goals
- Multitasking
- Team leadership
- Effective communication
Timeline
Fresh Assistant Manager
Sam’s Club
11.2022 - Current
Member Specialty Manager
Sam’s Club
06.2022 - 11.2022
Member Specialty Manager
Sam’s Club
02.2018 - 06.2022
Asset Protection Manager
Sam’s Club
08.2016 - 02.2018
Front End Supervisor
Sam’s Club
08.2013 - 08.2016
Front End Manager
AAFES Exchange
04.2008 - 08.2013
Customer Service Manager
Walmart
01.1999 - 03.2006
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