Susan Epps
Statham,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Account Manager
Talbert Deli Provisions
Lawrenceville , GA
03.2022 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided training and guidance to new Account Managers.
- Created comprehensive reports on account performance and presented them to senior management.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Presented product features and advantages to potential customers during sales meetings.
- Solicited feedback from customers on their experience with products or services.
Account Manager
Arcies Deli provisions
Lawrenceville, GA
02.2014 - 05.2021
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided training and guidance to new Account Managers.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Presented product features and advantages to potential customers during sales meetings.
- Solicited feedback from customers on their experience with products or services.
Sales Associate
HT Hackney
Atlanta, GA
04.2004 - 05.2014
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
Office Manager
CTS Technology Solutions
Bogart, MI
04.2001 - 04.2006
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
Education
High School Diploma -
Oconee County High School
Watkinsville, GA05-1983
Skills
- Needs analysis
- Complaint Management
- Account development
- Lead Development
- Vendor Relations
- Customer training
- Account Management
- Client Relationship Management
- Brand Management
- Customer Service
- Team Training
- Accounts Payable/Receivable
- Goal-Oriented
- Relationship building and management
- Multi-Task Management
- Statement Billings
- Order Processing
- Sales Meetings and Orientations
- Excellent negotiating tactics
- Sales Reporting
- Client Relationship Building
- Customer Relationships
- Sales
- Excellent communication skills
- Customer Satisfaction
- Payment collecting
- Upsell opportunities
- Managing advertising packages
- Community involvement
- Sales tactics
Timeline
Account Manager
Talbert Deli Provisions
03.2022 - Current
Account Manager
Arcies Deli provisions
02.2014 - 05.2021
Sales Associate
HT Hackney
04.2004 - 05.2014
Office Manager
CTS Technology Solutions
04.2001 - 04.2006
High School Diploma -
Oconee County High School
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