Susan E. Rudolph

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

• altafiber (formerly Cincinnati Bell), Cincinnati, OH, Business Analyst – Project Manager, 01/01/16, Present
• AT&T Services, Cincinnati, OH, Senior Specialist Technical Architect, 01/01/09, 12/31/15, Produced detailed system requirements for AT&T ordering applications and reviewed technical requirements and design documents by providing feedback and change recommendations for specifications with interfacing systems., Identified, dissected, and addressed issues focusing on creative solutions, cost-effectiveness, system/application performance, and user needs., Recognized for consistently delivering releases on time and without issues., Successfully led complex project retiring AT&T Southeast ordering application and decommission of 182 nationwide servers to new platform with current/supported architecture; total annualized cost savings represented $1.5M in enhancing and $4.2 in sustaining spend, 2014., Reduced outages to zero in 2015., Liaised between client/user and design/development team providing solutions and ongoing communications during project life cycle.
• AT&T Services, Cincinnati, OH, Senior Implementation Manager, 01/01/09, 12/31/10, Provided 24/7 tier 2 production support and primary SME for 3 provisioning applications., Consulted with off shore development teams and querying log files to resolve issues in a timely manner., Successfully met time to restore in outage ticket resolution metrics established in Service Level Agreements., Participated in change management life cycle through deployment and user acceptance.
• IBM, Cincinnati, OH, System Integration Management Professional, 01/01/00, 12/31/09, Performed analysis and troubleshooting for application/system issues supporting AT&T circuit provisioning ordering systems., Functioned as application SME with developers and technical personnel for highly complex deliverables, problem/defect resolution, tool implementation, and metrics reporting throughout SDLC., Reviewed technical requirements of documents which provided feedback and change recommendations for specifications.