Susan Escamilla
Beaver,OH
Summary
Dynamic professional with a proven track record at Minford Kwik Stop, excelling in sales techniques and customer engagement. Skilled in preparing reports and analyzing industry trends, I consistently enhanced customer satisfaction and loyalty through strategic initiatives and exceptional service. A detail-oriented team player, I effectively managed operations while fostering a positive work environment.
Overview
24
24
years of professional experience
Work History
Associate
Minford Kwik Stop
11.2021 - 02.2023
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Waitress/shift Leader
Bob Evans
01.2009 - 04.2016
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen employees for preparation.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Carpenter and Sales
T & S Construction
08.1999 - 12.2013
- Planned projects by identifying necessary equipment, tools, and required assistance.
- Planned and executed work with proper tools and materials to maximize productivity.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Followed established job site safety regulations and maintained safe and clean work area.
- Measured materials to determine sizes and quantity required for construction project.
- Collaborated with other construction workers to coordinate projects and streamline process.
- Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
- Assisted in training new carpenters to demonstrate techniques, apply best practices and comply with protocols and regulations.
- Inspected job sites to identify potential hazards and establish protection and safety standards.
- Discarded debris and disposed waste to maintain cleanliness and quality standards.
- Read and interpreted blueprints to follow specifications of projects.
- Measured, drilled and sawed materials to perform successful home improvements.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Built and hung custom doors and frames.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Specialized in foundations, framing and finish carpentry.
- Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
- Cut and shaped materials to meet outlined measurements.
- Read and interpreted blueprints and construction documents to determine project directives.
- Operated forklifts and other heavy equipment.
- Repaired damaged doors, windows and other structures.
- Inspected buildings to identify repair needs.
- Managed inventory of tools, supplies and equipment.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
- Measured, cut and installed drywall, paneling and other materials.
- Installed insulation, trim and other finishing touches.
- Followed protocols and stayed organized to provide personal and teammate safety.
Education
Associate of Science -
Ohio Christian University
Circleville, OHSkills
- Preparing reports
- Sales techniques
- Record and file management
- Practice management
- Product knowledge
- Industry trends
- Work Planning and Prioritization
Timeline
Associate
Minford Kwik Stop
11.2021 - 02.2023
Waitress/shift Leader
Bob Evans
01.2009 - 04.2016
Carpenter and Sales
T & S Construction
08.1999 - 12.2013
Associate of Science -
Ohio Christian University
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