Susan Esquivel

Job Summary:

Provides distributive pharmacy services and technical support for the Pharmacist prior to receiving certification.

Responsibilities:

Refills and maintains automated dispensing systems.

Prepares orders and maintains inventory for the Pharmacy department.

Prepares sterile and non-sterile compounds.

Repackages bulk medications.

Receives and stores incoming supplies.

Triages incoming calls and serves as a liaison between pharmacy, patient and health professionals by providing information.

Complexity of Work:

Within scope of job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment.

Personal Protective Equipment:

Follows Standard Precautions using personal protective equipment as required.

• Taking charge of creating and maintaining policies and procedures and that the operations of the pharmacy are conducted efficiently.
• Providing pharmaceutical care to patients; training, mentoring, and managing entry-level; managing and oversee customer service standards; helping in maintaining pharmacy compliance standards; communicating with physicians regarding medications; providing education to staff pharmacists, developing and improving organizational processes, and analyzing protocols and programs for improvement.
• Strong communication and analytical service skills.
• Implemented procedures to ensure compliance with applicable laws, regulations, and standards.
• Worked collaboratively with physicians, nurses, and other healthcare providers.
• Assisted in resolving conflicts between customers and staff members.
• Advised customers on selection of medication brands, medical equipment, and healthcare supplies.
• Updated or troubleshot pharmacy information databases.

• Developed a comprehensive system for inventory management, ensuring accurate tracking of pharmaceuticals and supplies.
• Maintained an organized work area including stocking shelves with supplies.
• Ensured compliance with state and federal laws pertaining to the sale of controlled substances.
• Communicated effectively with physicians regarding changes in dosage forms or strengths of medications.
• Reconciled daily transactions for accuracy prior to submitting them for payment processing.
• Provided training and orientation to new pharmacy technicians on policies, procedures, and operations.
• Participated actively in continuing education programs related to pharmacy practice.
• Processed insurance claims and verified insurance coverage for prescribed medications.
• Maintained strict adherence to HIPAA guidelines when handling patient information.
• Managed workflow within the pharmacy department by delegating tasks appropriately.
• Assisted pharmacists in providing medication therapy management services such as drug interactions, therapeutic duplication, side effects.
• Resolved discrepancies between prescriptions written and dispensed drugs promptly and efficiently.
• Coached, mentored and provided performance feedback to pharmacy technicians.
• Assisted with inventory management by placing orders with vendors and confirming receipt.
• Monitored pharmacy technician team's metrics to meet established benchmarks.
• Worked with front end to expedite escalated orders through pharmacy.
• Answered pharmacy telephones to respond to questions or requests.
• Entered prescription information into computer databases.
• Received written prescription and refilled requests and verified that information is complete and accurate.
• Assisted customers by answering simple questions, locating items and referring them to pharmacist for medication information.
• Verified insurance data and contact information to complete prescription refill requests.
• Called insurance companies to retrieve patient information.
• Counted stock of medications, chemicals, or supplies to enter inventory data into computer.
• Operated cash register to accept payment from customers.
• Maintained proper storage and security conditions for drugs.
• Cleaned equipment and sterilized glassware to maintain safe and sanitary conditions.
• Supplied and monitored robotic machines to properly label and dispense medicine into containers.
• Used aseptic technique to transfer medication from vials to sterile, disposable syringes.
• Priced stock to properly mark items for sale.