Open To Work
Susan Hail Estes
Office Administration
Summary
Experienced and results oriented Store Manager with experience in retail environments. Motivated professional with strengths in supervising employees and promoting optimal customer service. Adept in employee
relations, inventory organization, visual merchandising. Prepared, organized,
and trained in product knowledge and store regulations. Committed to creating an environment that is conducive to achieving incredible sales and
customer satisfaction.
Overview
40
40
years of professional experience
Work History
Store Manager
Mattress One
Cedar Park, TX
09.2018 - 01.2019
Managed store daily operations & appearance, including merchandising and displays, signage,decorations and cleaning for Mattress One.
3219 E. Whitestone Ste 100 Cedar Park, Tx. "New Startup"
1335 E. Whitestone Ste 200 Cedar Park, Tx
Oversaw inventory tracking, management and physical inventory counts.
Implemented merchandising plans to drive profitability by making field
Sales Visits and developing marketing strategies.
Attracted clientele to store by creating visual marketing concepts.
Provided direction and instruction to MIT team of 1 trainee while improving store sales at MIT Mattress One Austin, Tx; completing series of training sessions to advance to Store Manager.
Provided excellent customer service and adhered to all standard practices,
maximizing sales and minimizing shrinkage.
Enforced adherence to policies, standards and security protocols.
Maintained adequate temperature and humidity in Showroom.
Received packages and deliveries for store customer deliveries and store marketing , restocking inventory, checking merchandise .
Created attractive store displays to generate interest and boost sales
Partnered with District Manager & subcontractors to install all Computer, Telephone, and Credit Card Equipment . Established store files .
Develop and implement merchandising plans to guarantee profitability on weekly basis by utilizing morning Conference Call.
Coordinated sales reports, reconciled accounts and made bank deposits while performing store opening and closing duties.
Updated store pricing, signage and merchandising based on current promotions.
Bookkeeper
M.W.Hail Constr.Inc.
Lampasas, TX
05.1979 - 01.2001
Compiled Budget documents , Schedules, Invoices and monitored costs to maintain control systems.
Minimized financial discrepancies by accurately managing bookkeeping,payroll and tax reporting procedures with zero errors.
Collaborated with bankers to prepare Loan paperwork for Equipment
and Job Loans with speed and accuracy.
Enhanced client satisfaction ratings by resolving issues through timely completion.
Used Great Plains software to track all income , expenses and prepare
computerized payroll checks & W-2 for employees of M.W.Hail Constr.,Inc., keeping detailed records for long-term accuracy.
Handled deposits using proper accounting procedures and documentation.
Executed on-time, under-budget project management on concrete & light industrial projects.
Processed journal entries, transfers, payments, maintained subcontractor insurance requirements.
Consistently increased sales by developing customer relationships in new markets.
Drove sales by completing on-time projects with quality workmanship
Education
Secretarial
Howard Payne University
1977
Skills
- Managerial aptitude
- Project Management Skills
- A/P and A/R Payroll and benefits
- Customer service
- QuickBooks
- Great Plains software expertise
Accomplishments
- Scheduling
- Performed administration tasks such as estimating,developing spreadsheets, faxing estimates, reports, preparing payroll, correspondence, billing.
- Maintained Quarterly Reporting Employees , Taxes
- Employee and Subcontractor Coordination Projects
- Accounting Skills
Operated computers programmed with accounting software to record, store, and analyze information.
Applied safety procedures and policies as outlined in Department Safety Manual. - Marketing
Implemented marketing strategies which resulted in growth of customer base - General Ledger Accounts
Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, expenses .
Timeline
Store Manager
Mattress One
09.2018 - 01.2019
Bookkeeper
M.W.Hail Constr.Inc.
05.1979 - 01.2001
Secretarial
Howard Payne University