Susan Ewans

Following company procedures, scanned items selected by customers for purchase, checking for accuracy and any items which might be overlooked in the bottom of their cart. Identified if the customer was participating in the store membership savings program. If not explaining how easy becoming a member is and the savings benefits. Inquired if they had found all they were looking for that day, and if they were in need of assistance with their purchases to their car.

Market 32 is a high-volume grocery store offering many departments, including pharmacy, prepared foods, floral, bakery, and curbside pickup.

Built customer relations to ensure repeat business.

Operated cash register with excellent accuracy.

Welcomed customers and helped determine needs.

Willing to be flexible with other teammates and working schedule.

Supported case managers in a Trauma 1 Hospital to begin the discharge process for the patients' next phase of care.

Verified insurance and ensured choice of facilities would be covered.

Maintained strong communication relationship with insurance case managers and rehabilitation facility liaisons to avoid decision-making delays.

Stayed in constant communication with case managers with bed availability to ensure they could update patient, family, and medical team of progress to meet discharge date.

Closely monitored HIPAA guidelines when disseminating medical records to third party.

Enhanced patient experience, effectively explaining financial options, and answering billing inquiries.

Streamlined insurance verification process for increased efficiency and reduced errors, to reduce billing errors.

Maintained daily review of census for inpatient, emergency room, and clinics in order to meet with patients registered as self-pay or should be covered by a third-party payer source.

Determined if self-pay patients were eligible for State insurance program, and provided assistance with application and follow-up for required documentation for completion.