SUSAN EZERNACK

• Pick-up/deliver retail items/products, groceries, fast food, restaurants to residential/commercial customers.

• Processed/filed Oklahoma unemployment claims during COVID-19, followed script, training classes, daily/weekly meetings, callbacks, verified certain codes for missing info/documentation needed, verified/tracked when/if checks were cashed/received/issued, followed government protocols, timelines, rules, regulations, extensions for COVID-19 unemployment process, fraud issues, determinations, claims, etc.

CA/AZ Medi-CAL:Assisted members/non-members;Healthnet/Ambetter/Centene/Healthcare Marketplace: Health benefit questions, such as billing, payments, explanation of benefits, co-pays, specialty co-pays, deductibles, HMO/EPO/PPO plans, out-of-pocket maximum, claims, accepted/received monies/payments by phone-TeleServices, handled/assisted prior authorizations, pharmacy issues/depts, explained formulary & non-formulary medications/expenses, DME-durable medical equipment, finding in-network/out-of-network providers/specialists to meet specific needs, locations, etc.

• Employee of the Month-April

• Opened up for business daily, customer service, meet/greet customers, directing traffic to correct depts/salespeople, logged daily sales calls, issued temp tags, handout/mailed license plates; certified mailed, switchboard operator, answered/manned phones, printed/made copies, GMC/Chevy certified pre-owned vehicle documentation/paperwork, industry specific software, etc.
• Helped decorate Christmas Parade float; found a pig, named Sarah, for company float.

• Receptionist/Cashier/Collections:Parts-Service/Parts-Service Cashier/Runner/Caretaker of Owner's Father-manual DMV license plate reports, parts inventory, temp tags, hand-out/mailed license plates; certified mailed, promoted/offered Citi credit cards to service/parts customers, counted out/down cashier drawer daily, balanced out cashier end-of-day reports, training for implementation of new keypad/key fob system: customized keypads for new salespeople, deleted previous employees keypads, or had any technical issues, assigned key fobs to each vehicle for security & safety reasons, ordered lunch for sales/service/parts dept on Saturdays when worked, made new key/new car manual packets & handed out to new customers, used industry specific software, filing, packed up & moved files to new location due to being bought out, been thru several mergers.
• WOW Award-2014

• Inbound Vendor Company-Union Pacific Railroad employees: Assisted, entered, filed time sheets weekly, questions about payment schedules, holiday, sick-time pay, reconstructed railroad engineering reports from previous years.
• Receptionist for Box company: explained sizes, options, prices, whether for moving or otherwise, manned phones, took messages, transferred calls to warehouse dept to fill orders, runner, etc.
• Seasonal Income Tax Receptionist: manned phones, transferred calls, took messages, helped generate more business by answering tax questions, hours of operation, fees, and directed/transferred to talk to tax advisor/preparer during peak season.

• Set-up new & existing AT&T customers with long distance service accts, local toll radius calls, credit checks, accepted payments by credit cards or check by phone, sold & explained long distance svcs, dealt/handled irate customers, explained billing & payments, etc.
• Top Sales: 2 consecutive months