Susan Faulkner

Summary

Hard working computer instructor and technology support specialist with more than 20 years working in an educational setting. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Excels in collaborating with stakeholders to assist project management. Accurately prescribes troubleshooting measures and contributes to problem resolution. Committed to providing exceptional service and support to staff and students.

Overview

years of professional experience

Work History

Technology Teacher / IT Support

Preston Hollow Presbyterian School

08.2019 - 06.2024

Designed and delivered curriculum in areas of physical computing, digital citizenship and literacy, computational thinking and online research
Diagnose, troubleshoot and resolve hardware and software related issues
Set up PCs, projectors, and microphones for use in classroom and special events
Install, configure and maintain network printers

Teacher Technologist

Dallas Independent School District

07.1997 - 05.2019

Taught computer curriculum
Maintained campus computer inventory database
Provided technology support to both staff and students, troubleshooting issues as needed
Managed selection, procurement, and installation of hardware and software for school-wide use
Managed budgets related to educational technology purchases and initiatives.

Education

Bachelor of Arts Mass Communications -

SMU, Dallas, TX

05.1995

Skills

Problem-solving skills
Ticket management
Remote Desktop Support

Software Installation
Mobile Device Management
Windows and iOS experience

Timeline

Technology Teacher / IT Support - Preston Hollow Presbyterian School

08.2019 - 06.2024

Teacher Technologist - Dallas Independent School District

07.1997 - 05.2019

SMU - Bachelor of Arts Mass Communications,