Susan Ferguson

• Brought on to scale post-IPO headcount by 500+ hires in first year, with emphasis on Product, Technology, Go-To-Market and Operations.
• Hired, developed and mentored talent acquisition and operations teams to achieve 100% of hiring goals
• Set the strategic vision for how Latch drives organization-wide talent objectives through its talent development and acquisition practices and amplifying the employment brand
• Created and implemented all talent related processes and programs
• Lead the talent acquisition and operations team in full-cycle recruitment for all roles across the organization, ensuring a best-in-class candidate experience
• Introduced hiring metrics, reports and dashboards to help identify, understand, and communicate recruiting and hiring patterns and trends across the organization
• Serve as a key stakeholder in implementing processes and programs such job requisition approval, internal mobility and 30 day employee touch bases
• Reduced department spend by $2MM and reduced 3rd party agency usage by 90%
• Co-Chair of Women at Latch Employee Resource Group

• Responsible for strategy and execution for Global Talent practices including Acquisition, Mobility, Career Progression (Mapping), Organizational Design, Branding & Programs, Inclusion and Leadership Development aligned to strategic growth and workforce plans
• Lead Global team of 35 (55 pre-Covid) in-house Talent Acquisition & Recruiting Operations professionals across multiple business verticals including Product & Engineering, Ecommerce, Sales and General & Administration
• Built & implemented metric driven dashboards to analyze metrics such as recruiter performance, time to fill, source coding, candidate dispositions, attrition & staffing levels
• Assessed ROI of ATS, Coding Expertise Tool & Recruiting Performance Data reporting, resulting in implementation of Workday Recruiter, Coder Pad & LinkedIn Talent Insights
• Designed and implemented Global Manager trainings: "Removing Unconscious Bias From Interview Process" ,"Soft-skills Interview Techniques" ,"How to interview for Hi-Po Leadership"
• Re-designed Global interview & onboarding process to support COVID-19 guidelines, while continuing top-notch candidate experience
• Grew global headcount by 1500+ hires during tenure, achieving 100% of hiring goals

• Hired to re-design and lead a hyper-growth Revenue and G & A focused Talent & Talent Operations team
• Created & implemented Recruiting programs to include (but not limited to) Job Requisition Approvals, Internal Opportunity, Employee Referral/Spotlight Jobs, University Program, DEI Program, Employee 30 Day Touch Base, Headcount/Class Forecast & Attrition, Interview & Scoring systems, Open Houzz, Recruiting Hub/Newsletter
• Rebranded TA team with Key Stakeholders as trusted professionals and subject matter experts, eliminating need of costly agency assistance in filling roles
• Assisted in creating & staffing new & critical Houzz teams
• Delivered 1500+ U.S. based hires in first 2 years, achieving 100% of headcount goals
• Promoted to lead entire Global Talent Acquisition & Operations

• Led & executed Global Talent Acquisition & Workforce Planning Team, Strategies and H.R. functions for St. John Corporate, Design, Retail & University Programs
• Promoted twice based upon outstanding hiring achievements & increasing ROI

Led & executed Global Talent Acquisition function for St. John Corporate, Design, Retail & University Programs

Led & executed U.S. Talent Acquisition function for St. John Corporate, Design, Retail & University Programs

Executive recruiting & placement services for Fortune 1000 clients