Susan Fisher

March 05,2012-Jan 11,2013

Service From The Heart Assistant

Assisting the instructors with the Service From The Heart presentations daily. Class room preparation, participating in skits relating to techniques in giving great customer service. Coordinating with local leadership assigning classes and preparing attendance records for the attendees. Assigning hotel rooms for attendees and arrival and departure positive space bookings.

March 10,2013 - February 14 2014

Service From The Heart Ambassador

Teaching classes on techniques of how to give great customer service and emphasis on "Wowing" our guest and striving for the J.D. Power Award.

Meeting and greeting Leaders from Atlanta and other stations upon their arrival in Detroit and discussing our metric numbers and goals.

July 05,2014- October 07 2014

Frontline Involvement Team

Elected Member of the FIT Team

Specialty group Policies and Procedures

October 07, 2014- October 07,2014

Meeting with members of the United States Congress in Washington DC.

Selected to attend group meetings with members of congress to discuss how to keep the Delta culture implemented.

December 14,2015-December 14,2015

Filmed in a Delta branded video

Selected to participate in a Video regarding the Delta brand and the Delta culture.

April 05,2015-July 16,2018

Local Training Administrator

Teaching introduction classes to new hire employees, keeping records of employees testing completion dates, participating in corporate audits