Susan Fitzgerald

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Collected and documented patient medical information such as blood pressure and weight.
• Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.

• Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
• Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
• Taught patients about medications, procedures, and care plan instructions.
• Prepared and administered medications to alleviate patient symptoms.
• Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
• Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
• Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
• Educated patients on preventative care measures, effectively reducing the risk of future health complications.
• Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.

• Implemented care and efficiency improvements to support and enhance office operations.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Measured patient pulse oximetry.
• Completed EKGs and other tests based on patient presentation in office.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Performed medical records management, including filing, organizing and scanning documents.
• Obtained client medical history, medication information, symptoms, and allergies.
• Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
• Implemented improvements in workflow processes that led to increased productivity amongst staff members.
• Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.

• Documented vital signs and health history for patients in clinic and hospital environments.
• Collected and documented patient medical information such as blood pressure and weight.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
• Taught patients about medications, procedures, and care plan instructions.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
• Directed patients to examining rooms and coordinated transportation assistance as necessary.
• Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.

I worked with these Physicians through the opening of their private practice from Eastern Idaho Regional Medical Center on through the opening of the Mountain View Hospital they built as partners. Although now retired we all remain close friends.

• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Implemented care and efficiency improvements to support and enhance office operations.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Measured patient pulse oximetry.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Oriented and trained new staff on proper procedures and policies.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Prepared lab specimens for diagnostic evaluation.
• Completed EKGs and other tests based on patient presentation in office.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Performed medical records management, including filing, organizing and scanning documents.
• Obtained client medical history, medication information, symptoms, and allergies.
• Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
• Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual patient needs.
• Implemented improvements in workflow processes that led to increased productivity amongst staff members.
• Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
• Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
• Directed patients to examining rooms and coordinated transportation assistance as necessary.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Collected and documented patient medical information such as blood pressure and weight.
• Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Taught patients about medications, procedures, and care plan instructions.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Prepared and administered medications to alleviate patient symptoms.
• Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.

• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Prepared and administered medications to alleviate patient symptoms.
• Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
• Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
• Directed patients to examining rooms and coordinated transportation assistance as necessary.
• Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
• Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
• Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
• Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
• Educated patients on preventative care measures, effectively reducing the risk of future health complications.
• Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
• Obtained client medical history, medication information, symptoms, and allergies.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Completed EKGs and other tests based on patient presentation in office.
• Prepared lab specimens for diagnostic evaluation.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.