Susan Fitzgibbon
Philadelphia,Pennsylvania
Summary
Dedicated Medical Assistant with proven expertise at Jon Fisher, D.O., enhancing patient care through effective communication and HIPAA compliance. Skilled in optimizing appointment scheduling and managing medical records, I foster trust and satisfaction by delivering compassionate support and ensuring efficient clinic operations. A reliable team player committed to quality healthcare.
Overview
29
29
years of professional experience
Work History
Medical Assistant
Jon Fisher, D.O.
10.1996 - Current
- Assisted in patient intake and triage to ensure efficient workflow.
- Supported physicians during examinations and procedures, enhancing patient care delivery.
- Managed appointment scheduling, optimizing clinic efficiency and patient flow.
- Educated patients on treatment plans and medication use for improved health outcomes.
- Implemented office protocols that streamlined administrative processes, reducing wait times.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Collected and documented patient medical information such as blood pressure and weight.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
Education
Medical Assisting
Delaware Valley Academy of Medical/Dental Assistants
Philadelphia, PA06.1996
High School Diploma - Medical Assisting
Cardinal Dougherty High School
Philadelphia, PA06.1992
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Direct patient care
- Data entry
- Reliable team player
- Maintaining confidentiality
- Payment collection
- Insurance claims
Timeline
Medical Assistant
Jon Fisher, D.O.
10.1996 - Current
Medical Assisting
Delaware Valley Academy of Medical/Dental Assistants
High School Diploma - Medical Assisting
Cardinal Dougherty High School