Summary
Overview
Work History
Education
Skills
Certification
Timeline
Most Compassionate Caregiver 2024
Magnet Award for Nursing 2022
Generic

Susan Flowers

St Augustine,FL

Summary

Compassionate Registered Nurse with expertise in patient education, infection control, and quality improvement. Committed to enhancing patient satisfaction through collaborative care and critical thinking.

Overview

1
1
Certification
41
41
years of professional experience

Work History

Registered Nurse, Progressive Care Unit

Baptist Medical Center South
Jacksonville, Fl
02.2005 - Current
  • Monitored vital signs and assessed patient conditions to ensure timely interventions.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
  • Evaluated nursing procedures for efficiency, recommending enhancements to optimize resource utilization and patient outcomes.
  • Implemented quality improvement initiatives that enhanced patient safety and care delivery processes.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Collaborated with interdisciplinary teams to develop comprehensive care strategies for diverse patient populations.
  • Educated patients and families on health management, disease prevention, and medication compliance.
  • Actively participated in continuing education opportunities to stay current on best practices in progressive care nursing techniques and technologies.
  • Served as a reliable resource for patients'' families by providing education on their loved ones'' conditions, treatment plans, and progress updates.
  • Assessed and coordinated patient discharge planning needs with multidisciplinary healthcare team.
  • Assisted in triaging patients and quickly assessing their needs to provide appropriate care within the Progressive Care Unit scope.
  • Improved patient outcomes by consistently assessing, diagnosing, and formulating comprehensive care plans.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Monitored patient reactions after administering medications and IV therapies.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.

. Worked as alternating staff nurse and charge nurse on 24 bed

Progressive Care Unit.

Registered Nurse

Baptitst Medical Center Downtown Jacksonville
Jacksonville, FL
06.2004 - 02.2005
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
  • Managed patients recovering from medical or surgical procedures.
  • Monitored patient reactions after administering medications and IV therapies.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Collaborated with interdisciplinary teams to develop comprehensive care strategies for diverse patient populations.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.

Psychiatric Registered Nurse

Inova Loudon Hospital
Leesburg, VA
07.1999 - 05.2004
  • Streamlined medication administration processes for increased safety and accuracy during busy shifts.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
  • Educated patients and families on mental health conditions, fostering understanding and promoting recovery.
  • Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
  • Explained useful coping methods to relieve depression and anxiety.
  • Promoted a therapeutic environment by establishing rapport, maintaining boundaries, and fostering open communication with patients and families.
  • Developed strong working relationships with mental health community partners, facilitating seamless transitions of care for patients upon discharge from the facility.
  • Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
  • Monitored patients' mental and physical health, identifying changes in condition for timely interventions.
  • Administered psychotropic medications, ensuring compliance with prescribed treatment plans.
  • Developed individualized care plans tailored to patients' specific psychiatric needs and preferences.
  • Collaborated with multidisciplinary teams to enhance patient outcomes through coordinated care strategies.

Dialysis Registered Nurse

Hammond Dialysis Center
Hammond, LA
03.1992 - 01.1999
  • Administered dialysis treatments in accordance with individualized patient care plans.
  • Monitored patients' vital signs and reported changes to healthcare team.
  • Educated patients on dialysis procedures, dietary restrictions, and self-care techniques.
  • Collaborated with multidisciplinary teams to optimize patient outcomes and treatment efficiency.
  • Trained new staff on dialysis protocols and equipment operation for improved service delivery.
  • Coordinated care with other healthcare providers, such as dietitians and social workers, to ensure comprehensive support for patients during their dialysis journey.
  • Served as a key resource for colleagues seeking guidance on challenging cases or procedural questions related to dialysis nursing practice.
  • Evaluated patient histories, complaints, and current symptoms.

Oncology RN

Ochsner Medical Center
New Orleans, LA
05.1985 - 03.1992
  • Administered chemotherapy and supportive therapies to oncology patients, ensuring adherence to protocols.
  • Monitored patient conditions, assessing vital signs and response to treatments for optimal care decisions.
  • Collaborated with multidisciplinary teams to develop and implement individualized care plans for patients.
  • Educated patients and families on treatment options, side effects, and coping strategies for improved outcomes.
  • Conducted comprehensive assessments to identify changes in patient status, facilitating timely interventions.
  • Served as a preceptor for new oncology nurses, providing guidance and mentorship to facilitate successful integration into the team.
  • Monitored patients closely during treatments, promptly addressing any adverse reactions or complications.
  • Assisted physicians during diagnostic procedures such as biopsies and lumbar punctures, ensuring optimal patient comfort.
  • Provided emotional support to patients and their families throughout the cancer journey, improving overall mental wellbeing.
  • Leveraged excellent time management skills to balance complex caseloads while maintaining high-quality care standards.
  • Participated in ongoing professional development opportunities to stay current with best practices in oncology nursing.
  • Developed strong rapport with patients by attentively listening to their concerns and addressing them promptly.
  • Administered chemotherapy treatments safely and accurately, maintaining a high level of patient safety.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.

Education

Associate of Science - Nursing

Charity Hospital School of Nursing
New Orleans, LA
05-1985

Skills

  • Vascular Access management
  • Blood transfusion administration
  • HIPAA compliance
  • Team leadership qualities
  • Geriatric nursing
  • Diabetes management
  • Clinical judgment
  • Mental health care
  • Palliative care
  • Quality improvement
  • Cardiac care
  • Oncology nursing
  • Intake and discharge
  • Wound care
  • Direct patient care
  • Patient safety
  • Patient education
  • Medication administration
  • Family education
  • Tracheostomy care
  • Patient counseling
  • Disease prevention
  • Chronic disease management
  • Hospice care
  • Critical care
  • Infection control measures
  • [Type] EMR software
  • Respiratory support
  • Nursing process
  • Care continuum coordination
  • HIPAA protocol adherence
  • Accurate documentation
  • Vitals monitoring
  • Chest pain management
  • Oxygen saturation standards
  • Mobility assistance
  • Removing sutures
  • Mental health nursing
  • Patient assessments
  • Medication and IV administration
  • Wound care management
  • Critical thinking
  • Staff supervision
  • Patient condition monitoring
  • Strong clinical judgment
  • Cardiac monitors
  • Blood draw and sample collection
  • Advanced cardiovascular life support
  • Advanced cardiovascular life support (ACLS)
  • Needs assessment
  • Insulin medication assistance
  • Compassionate and caring
  • Intravenous therapy
  • Certified in CPR/AED
  • EMR / EHR
  • Documentation
  • Rehabilitation assistance
  • Training staff
  • Acute care expertise
  • Healthcare personnel supervision
  • Delegation and motivation
  • Medical procedure preparation
  • Precepting
  • Advanced cardiac life support (ACLS) certification

Certification

  • Licensed RN - 1985 -present
  • BCLS
  • ACLS

Timeline

Registered Nurse, Progressive Care Unit

Baptist Medical Center South
02.2005 - Current

Registered Nurse

Baptitst Medical Center Downtown Jacksonville
06.2004 - 02.2005

Psychiatric Registered Nurse

Inova Loudon Hospital
07.1999 - 05.2004

Dialysis Registered Nurse

Hammond Dialysis Center
03.1992 - 01.1999

Oncology RN

Ochsner Medical Center
05.1985 - 03.1992

Associate of Science - Nursing

Charity Hospital School of Nursing

Most Compassionate Caregiver 2024

I was voted by my peers of approximately 50 staff on Progressive Care Unit to be most Compassionate Nurse.

Magnet Award for Nursing 2022

I was submitted  for the Magnet Award in  Nursing 2022

Susan Flowers