Susan Fogle
Midlothian
Summary
Compassionate Medical Assistant with extensive experience at Desoto Healthcare Clinic, specializing in patient education and management. Proficient in electronic medical records and referral coordination, delivering exceptional customer service and ensuring accurate documentation. Committed to enhancing patient care through effective communication and clinical support.
Overview
7
7
years of professional experience
Work History
Medical Assistant/ Remote Patient Monitoring
Desoto Healthcare clinic
Irving
07.2022 - Current
- Performed administrative duties, including scheduling appointments and ordering supplies.
- Educated patients on preventative care through nutrition and exercise guidance.
- Conducted health screenings to assess blood pressure and glucose levels.
- Documented patient information accurately in electronic medical records system.
- Coordinated referrals to healthcare providers for additional treatment or evaluation.
- Assessed patient needs through comprehensive interviews regarding medical history.
- Provided counseling services and education to individuals seeking healthcare assistance.
- Supported nursing staff in daily operations and assisted with clerical tasks.
Isurance Agent Assistnt
State Farm Insurance Inc
Cedar Hill
04.2019 - 09.2020
- Responded promptly to inquiries regarding policies, procedures, and benefits.
- Provided customer service by addressing questions about policies, coverage, and premiums.
- Maintained accurate transaction records for payments and renewals of policies.
- Compiled client application data and prepared detailed reports for insurance sales agents.
- Processed paperwork for new accounts and updated existing records as needed.
- Collaborated with departments to resolve customer complaints efficiently.
- Advised clients on suitable coverage options based on individual needs.
- Explained product features and service advantages to potential customers.
Seasonal Customer Service Representative
Appliance Warehouse
Carrollton
03.2018 - 08.2019
- Tracked orders from initiation to completion, ensuring timely delivery of goods and services.
- Addressed challenging customer interactions with professionalism and care.
- Maintained detailed records of customer transactions for future reference.
- Executed administrative duties, including filing, database updates, and report generation.
Education
R.D.A - Dental Assisting
Training Academy For Dental Assistants
Ferris05-2008
Skills
- Electronic medical records and health records
- Patient education and management
- Appointment scheduling and setting
- Referral coordination
- Data entry and clinical support
- Customer service and relations
- Medical terminology expertise
- Inventory and supply management
Timeline
Medical Assistant/ Remote Patient Monitoring
Desoto Healthcare clinic
07.2022 - Current
Isurance Agent Assistnt
State Farm Insurance Inc
04.2019 - 09.2020
Seasonal Customer Service Representative
Appliance Warehouse
03.2018 - 08.2019
R.D.A - Dental Assisting
Training Academy For Dental Assistants
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