Summary
Overview
Work History
Education
Accomplishments
Timeline
Generic

Susan Folsom

Alexandria,VA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency. Forward-thinking team leader skilled at operating departments efficiently to meet goals.

Overview

6
6
years of professional experience

Work History

Operations Manager

GXO Logistics
03.2024 - Current
  • Analyzed and reported on key performance metrics to senior management.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Senior Operations Supervisor

GXO Logistics
07.2023 - 03.2024
  • Manage a team of 4 supervisors and 20 material handlers in two departments.
  • Directed associate warehouse teams to process inbound shipments with speed and accuracy. Developed training programs for the receiving team on understanding the SAAG board and SLA.
  • Monitored completeness, accuracy and compliance during inventory transactions.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Coordinated cross-departmental communication to facilitate seamless project execution, ultimately improving overall company efficiency.

Operations Supervisor - Inventory Control

GXO Logistics
03.2022 - 07.2023
  • Maintained control of cycle counts, physical inventory and discrepancy research.
  • Worked closely with other departments within facility to educate and understand how functions affect inventory.
  • Traced item history to determine reason for discrepancies between inventory and stock control records.
  • Motivated and managed performance, activities, and responsibilities of Inventory Control Team.


Operations Supervisor

Kohls
10.2018 - 03.2022
  • Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
  • Motivated and trained employees to maximize team productivity.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.

Education

Liberal Arts

Keene State College
Keene, NH

Accounting

Quinnipiac University
Hamden, CT

Accomplishments


  • Ran point on coordinating moves from 2 separate warehouses to one, involving 420,000 pieces with a value of $2.2 billion.
  • Instrumental in physical warehouse layout adjustments
  • Coordinated a specialized project audit, assisting a 3PL team in using a validating process that will be implemented across the fleet for Global Inventory Accuracy.
  • Spearheaded the process of tracking a new inventory of a high worth / risk material which had a value of $750 million.


Timeline

Operations Manager

GXO Logistics
03.2024 - Current

Senior Operations Supervisor

GXO Logistics
07.2023 - 03.2024

Operations Supervisor - Inventory Control

GXO Logistics
03.2022 - 07.2023

Operations Supervisor

Kohls
10.2018 - 03.2022

Liberal Arts

Keene State College

Accounting

Quinnipiac University
Susan Folsom