Susan Forman
St. Landry,LA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Director HR Business Partner
Save The Children Head Start
08.2022 - Current
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship and guidance.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Developed and delivered comprehensive training programs, improving employees' skills and productivity.
- Facilitated effective communication between management and staff, fostering a positive work environment.
- Managed complex employee relations issues to promote a healthy workplace culture.
- Partnered with senior leaders on organizational development initiatives for continued growth.
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
Human Resources Manager
Save The Children Head Start
01.2020 - 08.2022
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Payroll and Human Resources Associate
Vaughn Motors
09.2018 - 11.2019
- Enhanced accuracy of payroll calculations by conducting regular audits and addressing any errors promptly.
- Managed payroll for over 100 employees, ensuring timely and accurate disbursement of salaries each pay cycle.
- Reduced time spent on manual data entry by automating key aspects of the payroll process, increasing overall efficiency.
- Ensured compliance with federal and state labor laws by staying current on regulations affecting payroll practices.
- Conducted thorough new hire orientations, providing employees with a comprehensive understanding of company policies and procedures surrounding compensation and benefits.
- Served as the primary contact for employee inquiries related to pay, benefits, tax withholdings, and deductions – resolving issues efficiently while maintaining excellent customer service standards.
- Maintained comprehensive records for all employees, including personal information, salary history, leave balances, performance reviews, and training documentation.
- Supported open enrollment periods for company benefit plans by coordinating communication efforts, answering employee questions, and facilitating necessary paperwork submissions.
- Managed confidential personnel files with diligence to protect sensitive employee information from unauthorized access or disclosure.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Managed payroll processing and benefits to compensate employees for service rendered.
Human Resources Assistant
St. Romain Oil
10.2014 - 09.2018
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
- Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Managed benefits administration, ensuring accurate enrollment and timely resolution of issues.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Responded to employee inquiries regarding benefits and other HR topics.
- Updated and maintained employee attendance records.
Bank Compliance Assistant
Cottonport Bank
09.2013 - 10.2014
- Assisted in the development of compliance policies for better adherence to regulatory requirements.
- Supported internal audit initiatives, ensuring company alignment with industry standards and best practices.
- Collaborated with cross-functional teams to address potential compliance concerns, mitigating risks effectively.
- Monitored ongoing projects for adherence to legal and regulatory requirements, reducing potential liabilities.
- Aided in the preparation of necessary documentation for timely submission to relevant authorities, avoiding penalties or fines.
- Conducted periodic reviews of company practices, ensuring continued alignment with evolving regulatory expectations.
- Provided support during external audits, facilitating smooth communication between auditors and internal stakeholders.
- Developed comprehensive reports on compliance metrics, informing senior management of key trends and areas needing improvement.
- Maintained up-to-date knowledge on industry-specific rules and regulations, serving as a reliable resource for colleagues seeking guidance.
Education
MBA - Human Resources
Louisiana State University At Shreveport
Shreveport, LA05.2019
Bachelor of Science - Business Administration
Louisiana State University At Alexandria
Alexandria, LA05.2010
Skills
- Business Administration
- Staff Development
- Verbal and Written Communication
- Hiring and Retention
- Training and Development
- Team Management
- Talent Acquisition
- Human Resources Management
- Organizational Development
- People Management
- Issues Resolution
- Company Guidelines
Timeline
Director HR Business Partner
Save The Children Head Start
08.2022 - Current
Human Resources Manager
Save The Children Head Start
01.2020 - 08.2022
Payroll and Human Resources Associate
Vaughn Motors
09.2018 - 11.2019
Human Resources Assistant
St. Romain Oil
10.2014 - 09.2018
Bank Compliance Assistant
Cottonport Bank
09.2013 - 10.2014
MBA - Human Resources
Louisiana State University At Shreveport
Bachelor of Science - Business Administration
Louisiana State University At Alexandria
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