Edward Wissler
Wasilla,AK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Seasoned Service Manager bringing 20+ years of automotive experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Service Manager
Swickard GM Palmer
12.2021 - 01.2024
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved customer complaints in professional and timely manner.
- Developed customer loyalty programs to increase customer satisfaction.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Met with customers to discuss service needs and offer available solutions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Service Manager
Alaska Sales & Service
01.2007 - 12.2021
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Maintained safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Construction Trades Instuctor
Matanuska-Susitna Borough School District
08.2015 - 05.2017
- Taught students different construction exercises in order to prepare them for building construction.
- Increased student participation via engaging lectures and assignments.
Automotive Technician Instructor
Matanuska-Susitna Borough School District
08.2000 - 05.2015
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Increased student participation via engaging lectures and assignments.
- Facilitated learning with creation of engaging written and oral assignments.
Education
Associate of Science - Gasoline & Dieesel Automotive Repair
Denver Auto & Diesel College
Denver, CO09.1993
High School Diploma -
Wasilla High Schoopl
Wasilla, Alaska1991
Skills
- Shift Scheduling
- Culture development
- Flexible Schedule
- Rapport Building
- New Employee Hiring
- Budget Administration
- Regulatory Compliance
- ASE Certification
- Performance reviewing
- Financial Controls
- Documentation And Reporting
Certification
OSHA Certified
Engine Repair, Automatic Transmission/transaxle,brakes,engine performance, etc.
GM Service Technician/Service Manager
University of Automotive management
Dealership Management Development
Additional Information
Official Tech Inspector for RARA Air Races - Reno, Nevada
Inspect all aircrafrt prior to racing. j2007 - 2023
Timeline
Service Manager
Swickard GM Palmer
12.2021 - 01.2024
Construction Trades Instuctor
Matanuska-Susitna Borough School District
08.2015 - 05.2017
Service Manager
Alaska Sales & Service
01.2007 - 12.2021
Automotive Technician Instructor
Matanuska-Susitna Borough School District
08.2000 - 05.2015
Associate of Science - Gasoline & Dieesel Automotive Repair
Denver Auto & Diesel College
High School Diploma -
Wasilla High Schoopl
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