Susan Foy
Winder,Georgia
Summary
Personable, friendly and solution-oriented customer service with over 13 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
24
24
years of professional experience
Work History
Sales /Call Center Customer Service Representative
Chico's FAS
Winder, GA
05.2010 - 03.2024
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Provided customers with product and service information.
- Resolved customer issues in a timely manner.
- Maintained accurate records of customer interactions and transactions.
- Adhered to all company policies and procedures related to customer service.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Assisted customers in navigating webpages for online purchases or account setup.
- Offered support for technical problems associated with products or services purchased by the customer.
- Updated existing customer information as needed in company databases.
- Demonstrated excellent listening skills while interacting with customers.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Receptionist, Accounts Receivable
American Door And Hardware
Suwanee, GA
10.1999 - 11.2009
- Greeted and welcomed visitors, customers, and vendors in a professional manner.
- Answered incoming calls in a courteous and timely manner.
- Maintained accurate records of all accounts receivable transactions.
- Processed customer payments accurately and promptly.
- Provided excellent customer service to internal and external clients.
- Assisted with filing documents, maintaining databases, and preparing reports.
- Performed data entry tasks for accounts receivable projects as needed.
- Resolved billing discrepancies in an efficient and effective manner.
- Responded to customer inquiries regarding their accounts receivable status promptly.
- Prepared bank deposits according to company policies and procedures.
- Handled confidential information with discretion and professionalism.
Education
High School Diploma -
Winder Barrow High School
Winder, GA05-1983
Skills
- Payment Processing
- Call Center Operations
- Technical Troubleshooting
- Service Recommendations
- Account Management
- Customer Service
- Call handling
- Professional phone voice
- Call Center Customer Service
Accomplishments
I received many awards in my role as customer service was among top 10 in company sales and service for the past 5 years of employment.
Timeline
Sales /Call Center Customer Service Representative
Chico's FAS
05.2010 - 03.2024
Receptionist, Accounts Receivable
American Door And Hardware
10.1999 - 11.2009
High School Diploma -
Winder Barrow High School
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