Susan Franken
Olathe,KS
Summary
Highly skilled and enthusiastic professional with more than 25 years of experience managing operations in patient-centric medical environments. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient staff. Conducted metting with leadership team concerning budgets, programs, and compliance. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
25
25
years of professional experience
3
3
License
Work History
Executive Director
Prairie Elder Care
Overland Park, KS
02.2019 - Current
- Provide direct care and supervision of care for 19-27 residents on daily bases.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Directed technological improvements, implemented electronic EMAR and Medical Records
- Worked closely with organizational leadership and owners to guide operational strategy.
- Managed operational, marketing and human resources to optimize business performance.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
Director of Healthcare
Autumn Leaves Of Overland Park
Overland Park, KS
04.2018 - 02.2019
- Oversee daily health and wellness of 46-54 memory care residents
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Provide direct care and assessment for medical, psycho-social needs and physical conditions of residents; developing care plans accordingly
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Manage daily operations of community to include but not limited to organization alignment, business development, operational budgets
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Manage risk management, and employee training.
- Maintained up-to-date information in electronic medical records software.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Assisted Living Coordinator
Garden Villas of Lenexa
Lenexa, KS
09.2017 - 04.2018
- Oversee daily health and wellness of 44-46 residents, assess medical, psycho-social needs and physical conditions of residents and develop care plans accordingly
- Provide direct nursing care, supervision of CMA and CNA, assist with operations in nursing department
- Manage daily operations of community to include but not limited to service alignment, budgets, wage and hour.
- Scheduled all assignments and managed requests for time off.
- Ordered supplies according to budget limitations and expected use levels.
- Successfully negotiated client contract renewals to create increased revenue.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Health and Wellness Director
Brookdale Senior Living
Shawnee, KS
02.2016 - 09.2017
- Oversee daily health and wellness of 46-50 residents, assess medical, psycho-social needs and physical conditions of residents and develop care plans accordingly
- Coordinate with resident, families, physicians, pharmacy, hospice, private duty, resident programs, and home health to ensure effective communication and coordination of patient care
- Manage daily operations of community to include but not limited to service alignment, budgets, wage and hour
- Manage recruitment and training of nurses, CNAs and CMAs
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Conduct employee evaluations, educations and investigated complaints and concerns
- Consistently comply and educate associates on applicable laws and regulations for all assisted living
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Partnered across departments to run smooth, professional events and activities.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
Quality Assurance Nurse
Brookdale Senior Living
Shawnee, KS
06.2014 - 02.2016
- Directly supervised and managed daily activities of 2-3 restorative CNAs, indirectly supervised daily activities of clinical team including physicians, nurse practitioner, nurses, and CNAs
- Complied and trended data related to infection control, re-hospitalizations, incidents, and antipsychotic use
- Determined root case in each area and developed education, new processes and improvement plans
- Coordinated and lead monthly meetings with department managers to review, collaborate, correct areas of concern and improve service
- Investigated and resolved issues affecting operations and patient care.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Clinical Intake Supervisor, Intake Coordinator/Licensed Practical Nurse
Carondelet Home Care Services
Overland Park, KS
02.2011 - 02.2014
- Oversee daily operations of Intake, Triage and referral operations while managing staff of five under Medicare guidelines/regulations
- Responsibilities include referral management, phone interaction with patients and referral sources, insurance verifications/authorizations, scheduling field staff and intake personnel
- Review lab reports and physician's orders, EMR documentation
- Process and analyze reports for admission rates, no admits, staff productivity, agency budgets, work closely with senior management to strategize best practices
- Assist with infection control and flu clinics for all staff
- Provide backup coverage for weekend triage, assist patients with troubleshooting equipment, and triage medical concerns with patients, contact physicians regarding medical issues.
- Trained and supervised new intake staff to deliver high-quality client care.
- Streamlined intake systems, resulting in reduced errors and improved speed.
- Assessed clients' needs and determined eligibility for intake services.
Education
Bachelor of Science - Healthcare Management
Avila University
Kansas City, MO12.2019
Associate of Arts - General Studies, Healthcare Management
Johnson County Community College
Overland Park, KS05.2017
Practical Nursing Degree - Practical Nursing
Nicholas Career Center
Jefferson City, MO08.1998
Skills
- Staffing Requirements
- Healthcare Regulations
- Business Planning
- Profit and Loss Statements
- Policy and Procedure Adherence
- Employee Motivation and Performance
- Budgeting and Financial Management
- Coaching and Counseling
- Regulatory Compliance
- Team Leadership
- Continuous Quality Improvement (CQI)
- Analytical and Critical Thinker
Timeline
Executive Director
Prairie Elder Care
02.2019 - Current
Director of Healthcare
Autumn Leaves Of Overland Park
04.2018 - 02.2019
Assisted Living Coordinator
Garden Villas of Lenexa
09.2017 - 04.2018
Health and Wellness Director
Brookdale Senior Living
02.2016 - 09.2017
Quality Assurance Nurse
Brookdale Senior Living
06.2014 - 02.2016
Clinical Intake Supervisor, Intake Coordinator/Licensed Practical Nurse
Carondelet Home Care Services
02.2011 - 02.2014
Bachelor of Science - Healthcare Management
Avila University
Associate of Arts - General Studies, Healthcare Management
Johnson County Community College
Practical Nursing Degree - Practical Nursing
Nicholas Career Center
Certification
- Licensed Practical Nurse (Missouri) - 1998-Current
- Licensed Practical Nurse (Kansas) - 2005-Current
- Adult Home Care License - 9/16/2016-Current