Hi, I’m
Susan Freeman
Pasadena,Texas
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
6
years of professional experience
Work History
Career And Recovery Resources
Youth Services Case Manager
05.2023 - Current
Job overview
- Created and updated systems of organization for case service plans and court reports.
- Provided leadership, guidance and support to staff members.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
- Developed and implemented training programs for staff.
- Collaborated with community members to develop and implement service initiatives.
- Researched best practices and developed strategies to improve program outcomes.
- Established and maintained relationships with key stakeholders.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Spearheaded fundraising efforts to support social and community service initiatives.
Career And Recovery Resources
Permanent Supportive Housing Case Manager
10.2022 - 05.2023
Job overview
- Maintained detailed records of patient progress, documentation of services and case notes.
- Collaborated with healthcare providers to drive continuity of care.
- Conducted in-home visits to provide supportive services.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Conduct comprehensive “housing-first” assessment to identify participants’ strengthens, resources and obstacles towards securing permanent, sustainable housing.
- Assist clients in completing housing applications, including obtaining all documents necessary for a successful application.
- Support move-in to new unit, inspections, and develop plans for rent payment crisis and daily living.
- Provide case management to participants after housing placement, supporting them in adjusting to housing and building long-term connections to community services.
- Coordinate field trips to housing fairs, housing appointments, and other related trips.
- Address the change of “home” and familiar location with tenants; the potential for isolation, how to pay bills, manager visitors and relationships, etc.
- Recruit landlords to accept subsidized housing clients, work closely with housing authority tos secure leases, and maintain ongoing relationships with landlords to support client housing stability
- Managed caseload to satisfy multiple patients with diverse needs.
Career And Recovery Resources
HOUSING NAVIGATOR
08.2021 - 10.2022
Job overview
- Develop a housing procurement, financial, and self-sufficiency case management plan with clients
- This will include intake interview to determine client’s needs, goals, and eligibility
- Assist participants in development of a strength-based/solution-focused housing stability plan/individualized goal and action plan that promotes permanent housing and self-sufficiency; develop an effective, timely referral network in order to ensure ongoing direction and support as needed
- Manage comprehensive outreach/working relationship with stakeholders, including other community members, particularly realtors, landlords, property owners, and property managers
- Design, implement, and evaluate an annual landlord/property recruitment and retention plan
- Networks and collaborates with area housing resources and maintains a presence at all meetings
- Maintain awareness of changes in market and community processes that can impact services; bring forward prospective recommendations to deal with expected changes
- Apply knowledge of residential lease agreements to educate clients of their tenant rights and responsibilities
- Assess housing barriers of individuals and families experiencing homelessness to determine housing and service needs
- Provide mediation and advocacy with landlords on the client’s behalf to develop a workable plan to obtain and/or maintain housing
- Assist participants in locating and securing housing of their choice
- Create and maintain consistent communication channels, both verbal and written, between several parties (i.e
- Serve as an ongoing liaison between property managers and participants as well as between participants and neighbors.
SARAH’S HOUSE HOMELESS SHELTER
SHELTER COORDINATOR
08.2017 - 08.2021
Job overview
- Lead large group discussions to answer questions and remedy complaints
- Create and nurture effective communication within the organization
- Build a strong team through open communication and by collaborating on decision-making responsibilities
- Initiate and set goals for programs based on the organization’s strategic objectives
- Plan programs from start to finish, including identifying processes, deadlines and milestones
- Provide crisis intervention services when needed
- Maintain a current, thorough knowledge of community resources and utilize these to provide comprehensive, wrap-around services to members
- Assist in involving members in daily activities and scheduled appointments, budgeting, facilitating socialization, health maintenance, sense of community, and progress in recovery
- Maintain complete, accurate, and current member records in electronic databases and member charts
- Provide case status and treatment planning reports upon request
- Complete staff bi-weekly scheduling and facility payroll
- Assist with grant compliance and regulations
- Develop and approve operations and budgets.
Education
Houston Community CollegeHouston, TX
Associate of Arts from Communication Studies
03.2024
Health And Human ServicesHouston, TX
07.2021
St. Pius V Catholic SchoolPasadena, TX
High School Diploma
08.2008
Skills
- Case Management
- Crisis Intervention
- Large Caseloads
- Community Resource Information
- Critical Communication
- Social Support
- Records Management
- Case Service Plans
- 7 Years of Administrative Experience
- Behavioral Health
- Excellent Interpersonal Skills
- Oversee Fundraising
- Family Support
- Direct Operations
Accomplishments
- Computer Proficiency - Used Microsoft Excel to develop quality assurance tracking spreadsheets.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Timeline
Youth Services Case Manager
Career And Recovery Resources
05.2023 - Current
Permanent Supportive Housing Case Manager
Career And Recovery Resources
10.2022 - 05.2023
HOUSING NAVIGATOR
Career And Recovery Resources
08.2021 - 10.2022
SHELTER COORDINATOR
SARAH’S HOUSE HOMELESS SHELTER
08.2017 - 08.2021
Houston Community College
Associate of Arts from Communication Studies
Health And Human Services
St. Pius V Catholic School
High School Diploma
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