Susan R. French
Fountain,CO
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
31
31
years of professional experience
Work History
Customer Service Specialist
City of Fountain/Utilities
Fountain, CO
08.2022 - 09.2025
- Resolved customer complaints through effective communication and problem-solving skills.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Delivered customer support for utility billing inquiries and service requests, ensuring timely resolution of issues.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Assisted customers in opening accounts, making deposits, and updating information to facilitate smooth transactions.
District Receptionist
Widefield School District
Colorado Springs, CO
02.2019 - 07.2021
- Greeted visitors and directed them to appropriate personnel, enhancing visitor experience within school district.
- Managed incoming calls and routed them to relevant departments efficiently.
- Scheduled appointments and maintained calendars for administrative staff, ensuring smooth operations and effective time management.
- Organized and maintained filing systems for student records and administrative documents.
- Organized reception materials and furniture, ensuring a tidy environment for visitors.
- Provided comprehensive administrative support by typing letters, filing documents, and scanning and copying, facilitating efficient office workflow.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Customer Service Specialist
Widefield Water and Sanitation District
03.2010 - 10.2014
- Resolved customer inquiries and concerns, ensuring quality service and consistently meeting performance benchmarks.
- Provided assistance to customers in navigating the website, paying bills, and resolving complaints.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining a calm and friendly demeanor to foster positive customer interactions.
- Investigated escalated customer complaints, applying problem-solving skills to identify root causes and implement effective solutions.
- Maintained a high level of professionalism while interacting with customers via phone or email.
Member Service Representative I-III
Credit Union of Colorado
Pueblo/Colorado Springs, CO
09.1994 - 06.2008
- Delivered exceptional customer service to enhance member satisfaction and loyalty.
- Assisted members with account inquiries and transaction processing.
- Educated members on credit union products and services available.
- Maintained accurate records of member interactions and transactions to support compliance and service quality.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Handled customer inquiries to facilitate the establishment of new account relationships.
- Reviewed loan applications for compliance with company policies and regulations.
- Analyzed credit reports to assess borrower eligibility for loans.
Education
High School - General Studies
La Junta High School
La Junta, CO05-1983
Jr. College -
Otero Jr. College
La Junta, COSkills
- Customer support and service inquiries
- Problem solving and complaint resolution
- Account management and relationship management
- Conflict resolution
- Account management
- Customer relationship management
- Data analysis
Timeline
Customer Service Specialist
City of Fountain/Utilities
08.2022 - 09.2025
District Receptionist
Widefield School District
02.2019 - 07.2021
Customer Service Specialist
Widefield Water and Sanitation District
03.2010 - 10.2014
Member Service Representative I-III
Credit Union of Colorado
09.1994 - 06.2008
High School - General Studies
La Junta High School
Jr. College -
Otero Jr. College