Susan Frick Nystrom
Machesney Park,Illinois
Summary
Proven professional with extensive experience in customer service and cash handling, notably at Lowe's Home Centers, Inc. Demonstrates exceptional problem-solving and conflict resolution abilities, enhancing customer satisfaction and loyalty. Skilled in fostering positive relationships, ensuring operational excellence, and maintaining high accuracy in transactions. Achieves significant improvements in customer engagement and operational efficiency.
Experienced with maintaining security and order within correctional facilities. Utilizes conflict resolution and interpersonal skills to manage inmate behavior effectively. Strong understanding of regulatory compliance and teamwork in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Cashier
Lowe's Home Centers, Inc
10.2021 - 02.2024
- Supported customers through finalizing their purchases.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
Corrections
Winnebago County Juvenile Detention Center
01.2017 - 07.2019
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Authored incident reports for management on violations and discrepancies.
- Documented prisoner identification, charges and inmate disturbance incidents.
Cashier
Target
10.2013 - 11.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
Education
Master's Degree - Psychology, Behavioral Health
University of Phoenix online
Machesney Park, Illinois01.2016
Bachelor's Criminal Justice - Criminal Justice Administration
University of Phoenix Online
Phoenix, AZ09.2013
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
- Issue resolution
- Complex Problem-solving
Workauthorization - Authorizedcountries
United States
Timeline
Cashier
Lowe's Home Centers, Inc
10.2021 - 02.2024
Corrections
Winnebago County Juvenile Detention Center
01.2017 - 07.2019
Cashier
Target
10.2013 - 11.2016
Master's Degree - Psychology, Behavioral Health
University of Phoenix online
Bachelor's Criminal Justice - Criminal Justice Administration
University of Phoenix Online
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