Susan Frysinger
Richmond,VA
Summary
Dynamic and dedicated professional with extensive experience in hospitality and caregiving. At Applebee's, I excelled in conflict resolution and service quality, enhancing customer satisfaction. Proven expertise in drink preparation and strong multitasking abilities, ensuring efficient operations and a positive atmosphere. Committed to delivering exceptional service and fostering teamwork.
Overview
19
19
years of professional experience
Work History
Caretaker
Private Residence
Colonial Heights, VA
04.2021 - 10.2024
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Bartender Shift Manager
Applebee's Neighborhood Grill & Bar
Chesterfield, VA
01.2011 - 11.2020
- Executed opening and closing duties, including sales report generation and cash drawer preparation.
- Managed bar inventory by restocking supplies and placing orders for spirits, beer, wine, and mixers.
- Resolved customer complaints effectively, showcasing strong conflict resolution skills and commitment to satisfaction.
Bartender/Server
Uno's Chicago Grill
Chester, VA
02.2006 - 12.2010
- Trained and mentored new bartending staff on beverage preparation and customer service standards.
- Collaborated with kitchen staff to ensure timely service during peak hours, enhancing guest satisfaction.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
Timeline
Caretaker
Private Residence
04.2021 - 10.2024
Bartender Shift Manager
Applebee's Neighborhood Grill & Bar
01.2011 - 11.2020
Bartender/Server
Uno's Chicago Grill
02.2006 - 12.2010