Susan Fuller

Avila Retail, Stellar Partners, and CASA Unlimited are interconnected entities within the airport retail sector.

• Contributed to future growth and retail expansion at Sky Harbor Airport while assisting with reopening stores, rebranding, staffing, and new product development. Awarded additional retail space through successful RFP's.
• Updated and implemented new Standard Operational Procedures, Job Descriptions, Training & On-Boarding for all exempt/non-exempt employees.
• Implemented the first bonus plan for hourly employees at Sky Harbor Airport. Resulting in increased store sales, reduced turn-over and increased employee morale.
• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Championed continuous improvement initiatives, fostering a culture of innovation within the organization.
• Facilitated company-wide training programs to develop employee skills across multiple disciplines.
• Collaborated with executive leadership on corporate strategy development, aligning company goals with overall vision.
• Developed talent acquisition strategies to attract top-tier candidates, resulting in a high-performing workforce.
• Enhanced operational efficiency by streamlining processes and implementing cost-saving initiatives.
• Led cross-functional teams in the successful launch of new products and services within the company.
• Delivered exceptional customer service by proactively addressing client needs and resolving issues promptly.
• Managed P&L responsibilities, consistently meeting or exceeding financial targets each fiscal year. Doubled sales and profit goals in 2020-2022. Added new businesses to CASA Unlimited in 2022.
• Built strong Joint Venture Partnerships with CASA Unlimited Enterprises and LAM Holding LLC.

• Saved over $250,000 in annual expenses through implementation of markdown and merchandising strategy to liquidate older products
• Oversaw 200 locations while managing sales, operations, finance, human resources, communications, and new business development
• Improved service levels and customer satisfaction by spearheading Omni Channel launch
• Increased team productivity and uniformity by reviewing, selecting, and recommending visual guidelines to all Vault Outlet Stores
• Added visibility to financial, budget and expense goals, resulting in consistent below budget operations each month
• Collaborated with the Real Estate division to evaluate new store locations and determine relocation or closure of underperforming existing stores
• Conceptualized and initiated a Field Leadership Training program for all levels of management
• Established strong alliances across all business channels by collaborating with other members of the Executive Leadership Team.

• Supervised annual sales of $600M in a combined 80 stores in 8 states
• Achieved $350,000 savings per location by introducing store opening and closing procedures
• Enhanced managerial effectiveness by developing on-boarding programs for managers.

• Increased eCommerce business by 50% in 6 months
• Improved business by revamping underperforming stores
• Reclaimed a struggling organization by incorporating structure and initiating guidelines
• Enhanced productivity by implementing store leadership and employee training programs
• Drove efficiency, growth, and profitability by devising retail vision, strategies, plan, and metrics.

• Oversaw $1B in annual sales within 210 stores in 15 states
• Received 97% overall team engagement, the highest Stores Employee Opinion Survey
• Opened 20 Old Navy Prototype stores and directed rollout of 'New Navy' design
• Supervised 2 regional directors, 7 district managers and 4 regional support staff
• Provided top-tier business results in customer service, sales, turnovers and credit acquisition
• Served as executive sponsor of the largest media and community event (outside of Black Friday) in Gap, Inc
• History.