Susan Galewaler
Whitesboro,TEXAS
Summary
Dedicated medical professional with extensive experience in the medical field, excelling in compassionate caregiving and effective communication. Proven ability to enhance patient satisfaction through meticulous medication management and empathetic support, fostering strong relationships and ensuring optimal health outcomes. Committed to delivering high-quality care and improving patient experiences.
Overview
11
11
years of professional experience
Work History
Private Caretaker
Self Employed
05.2020 - 03.2024
- Served as an advocate for the rights of private caretaker''s clients when dealing with healthcare providers or other relevant parties.
- Prepared nutritious meals tailored to individual dietary needs and preferences of each client.
- Collaborated effectively with interdisciplinary teams involved in the care management process of each client.
- Educated family members on best practices for supporting their loved ones in various stages of health decline.
- Demonstrated adaptability in response to changing client needs or preferences, adjusting care plans accordingly to optimize outcomes.
- Monitored client health status closely, identifying changes in condition or needs that warranted additional medical attention or intervention.
- Managed medications for clients to ensure proper administration and adherence to prescribed schedules.
- Facilitated communication between clients, family members, and healthcare professionals to ensure continuity of care.
- Conducted initial assessments promptly upon starting work with new clients to identify specific needs and preferences related to caregiving services offered.
- Enhanced client well-being by providing comprehensive and personalized care, including assistance with daily living activities.
- Provided compassionate companionship to clients, fostering positive relationships and emotional wellbeing.
Paraeducator, Special Education
Grayson County Co-Op
08.2018 - 07.2020
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
Medical Assistant
Texas Institute for Neurological Disorders
04.2017 - 03.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Gathered essential information regarding clients' medical history, current medications, symptoms and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Medical Administrative Assistant
Whitesboro Family Clinic
04.2013 - 07.2017
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Maintained and updated patient records for accurate, current medical histories.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
- Supported office staff and operational requirements with administrative tasks.
- Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Used Software to schedule appointments for doctor visits and procedures.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Registered patients and completed associated paperwork for accurate records.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Assisted with medical coding and billing tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Received and routed laboratory results to correct clinical staff members.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office bookkeeping with insurance billing and patient payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Conducted patient intake interviews, recording and documenting relevant information.
Education
Basic Studies - Basics
Grayson County College
Denison, TXHigh School Diploma - Basic
Whitesboro High School
Whitesboro, TX05.1999
Skills
- Compassionate caregiving
- Housekeeping tasks
- Dementia care
- Emotional support
- Transportation assistance
- Alzheimer's care
- Meal preparation
- Medical appointment coordination
- Diabetes management
- Feeding tube care
- Mobility assistance
- Palliative care
- Incontinence care
- Recreational activities
- Elderly assistance
- Respite care
- Nutrition management
- Personal hygiene support
- Hospice support
- Fall prevention
- Personal care
- Medication reminders
- Mobility support
- Companionship skills
- Medication distribution
- Personal hygiene maintenance
- Preventive Maintenance
- Interpersonal relationships
- Patient assistance
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Reliability
- Clear communication
- Customer satisfaction
- Organizational skills
- Team leadership
- Creative thinking
- Effective communication
- Employee training and development
- Team guidance and motivation
- Complaints handling
- Customer relations
- Administrative skills
- Health and safety compliance
- Infection control
- Professionalism
Timeline
Private Caretaker
Self Employed
05.2020 - 03.2024
Paraeducator, Special Education
Grayson County Co-Op
08.2018 - 07.2020
Medical Assistant
Texas Institute for Neurological Disorders
04.2017 - 03.2018
Medical Administrative Assistant
Whitesboro Family Clinic
04.2013 - 07.2017
Basic Studies - Basics
Grayson County College
High School Diploma - Basic
Whitesboro High School
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