Susan Gallagher
Lewes,DE
Summary
Experienced Lead Food Service Worker with background in managing food service operations, ensuring timely meal preparation and maintaining high sanitation standards. Strengths encompass deep knowledge of regulatory compliance and dietary needs, team leadership, and customer service skills. Previous roles have resulted in improved efficiency in kitchen operations, increased customer satisfaction, and adherence to strict safety protocols.
Overview
21
21
years of professional experience
Work History
Lead (manager)
Sodexo USA
Winslow Township, NJ
09.2004 - 08.2025
- Provided excellent customer service to all patrons in a timely manner.
- Provided feedback to management regarding customer service issues or potential improvements.
- Ensured that all health and safety regulations were followed at all times.
- Supervised a team of Food Service Workers in the preparation and service of meals.
- Monitored temperature logs for refrigerators and freezers and ensured they are within acceptable range according to local health codes.
- Trained new employees on proper food preparation techniques and equipment use.
- Demonstrated safe food handling techniques for staff members to ensure quality standards were met.
- Participated in monthly meetings with management team to discuss operational issues or areas needing improvement.
- Created detailed records of all transactions such as employee time sheets or purchase orders.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Acquired new skills to support team and further accommodate customer needs.
- Operated cash register to process cash And checks. POS SYSTEM
- Resolved customer complaints in a professional manner while maintaining a positive attitude.
- Checked incoming shipments against invoices ensuring accuracy before accepting delivery.
Childcare worker
ESS
Sicklerville, New Jersey
09.2022 - 06.2025
- Provided supervision to ensure safety of all children during activities.
- Facilitated outdoor play time while monitoring safety protocols such as playground equipment usage rules.
- Assisted in the development of social skills through interactions with peers.
- Demonstrated patience and understanding when dealing with difficult behaviors exhibited by some students.
- Ensured that all toys were properly sanitized before use by any child.
- Attended staff meetings and training sessions to improve childcare skills.
- Secured indoor and outdoor premises to protect children.
- Enforced rules to teach good manners and maintain safe environment.
- Provided first aid and medication as needed, adhering to health and safety protocols.
Education
High School Diploma -
John F. Kennedy High School
Willingboro, NJ06-1984
Business
Burlington County College
Pemberton, NJSkills
- Customer service
- Team supervision
- Food safety
- Employee training
- Inventory management
- Staff development
- Safety compliance
- Conflict resolution
- Problem solving
- Time management
- Attention to detail
- Record keeping
- Health & safety compliance
- Effective communication
References
References available upon request.
Timeline
Childcare worker
ESS
09.2022 - 06.2025
Lead (manager)
Sodexo USA
09.2004 - 08.2025
High School Diploma -
John F. Kennedy High School
Business
Burlington County College
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