Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Susan Gamble

Brandon,MS

Summary

  • Experienced Restaurant Manager who oversaw high-volume, multi-million dollar restaurants.
  • Versed in planning daily operations, staffing and inventory management
  • Winning attitude and desire to deliver a exceptional dining experience.
  • Focused on setting high expectations and raising service standards.

Overview

14
14
years of professional experience

Work History

Front of the House Sales

Broadstreet Bake Co.
01.2024 - Current
  • Organized and detail-oriented with a strong work ethic.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Addressed customer needs and made product recommendations to increase sales.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Solved customer challenges by offering relevant products and services.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.

Restaurant Manager

Logan's Roadhouse
04.2023 - 11.2024
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.

Restaurant Manager

Panera Bread
07.2019 - 05.2022
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Restaurant Manager

Hooters of America
10.2015 - 07.2019
  • Managed food and produce receiving process with 100% accuracy.
  • Oversaw kitchen employee operations to ensure production levels and service standards were maintained
  • Ensured minimal product shrink and coordinated secondary usage of product
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Built sales forecasts and schedules to reflected desired productivity targets.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Managed accounts payable, accounts receivable and payroll.
  • Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Counseled and disciplined staff when necessary.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Consistently obtained highest rating from the county health department.

Restaurant Manager

Applebees
09.2013 - 11.2015
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Developed and maintained exceptional customer service standards.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Carefully prepared weekly payroll to keep up with projected revenue for the week.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Counseled and disciplined staff when necessary.
  • Consistently obtained highest rating from the county health department.

Corporate Chef

Eurest Dining
09.2011 - 10.2013
  • Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations.
  • Provided courteous and informative customer service in an open kitchen format.
  • Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.
  • Consistently produced exceptional menu items that regularly garnered diners' praise.
  • Enforced appropriate work-flow and quality controls for food quality and temperature.
  • Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
  • Prepared a variety of local and seasonal specialties which contributed to a 20% boost in sales during the summer months.
  • Consistently verified that kitchen staff followed all recipes and portioned serving guidelines correctly.
  • Actively participated in staff meetings and operated as an effective management team leader.
  • Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
  • Expert in final plate preparation with authentic presentation.

Education

Associate of Arts - Culinary Arts

Hinds Community College
Jackson
2000

Skills

  • Staff development talent
  • ServSafe certified
  • Customer-oriented
  • Strong leader
  • Full service restaurant background
  • Honed marketing skills
  • Supervisory skills
  • Culinary arts education
  • Employee recruitment expertise
  • Hiring and training
  • Stable work history
  • Operations management
  • Adaptable
  • Proven sales record

Accomplishments

  • Supported all kitchen operations when kitchen manager was absent.
  • Spoke with patrons to ensure satisfaction with food and service.
  • Oversaw kitchen employee operations to ensure production levels and service standards were exceeded.
  • Supervised kitchen staff of 20 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down.
  • Consistently stayed under monthly controllable expense budget.

Timeline

Front of the House Sales

Broadstreet Bake Co.
01.2024 - Current

Restaurant Manager

Logan's Roadhouse
04.2023 - 11.2024

Restaurant Manager

Panera Bread
07.2019 - 05.2022

Restaurant Manager

Hooters of America
10.2015 - 07.2019

Restaurant Manager

Applebees
09.2013 - 11.2015

Corporate Chef

Eurest Dining
09.2011 - 10.2013

Associate of Arts - Culinary Arts

Hinds Community College

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