Susan Gamble
Brandon,MS
Summary
- Experienced Restaurant Manager who oversaw high-volume, multi-million dollar restaurants.
- Versed in planning daily operations, staffing and inventory management
- Winning attitude and desire to deliver a exceptional dining experience.
- Focused on setting high expectations and raising service standards.
Overview
14
14
years of professional experience
Work History
Front of the House Sales
Broadstreet Bake Co.
01.2024 - Current
- Organized and detail-oriented with a strong work ethic.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Solved customer challenges by offering relevant products and services.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
Restaurant Manager
Logan's Roadhouse
04.2023 - 11.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
Restaurant Manager
Panera Bread
07.2019 - 05.2022
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Restaurant Manager
Hooters of America
10.2015 - 07.2019
- Managed food and produce receiving process with 100% accuracy.
- Oversaw kitchen employee operations to ensure production levels and service standards were maintained
- Ensured minimal product shrink and coordinated secondary usage of product
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Built sales forecasts and schedules to reflected desired productivity targets.
- Optimized profits by controlling food, beverage and labor costs on a daily basis.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Managed accounts payable, accounts receivable and payroll.
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Counseled and disciplined staff when necessary.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Consistently obtained highest rating from the county health department.
Restaurant Manager
Applebees
09.2013 - 11.2015
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
- Developed and maintained exceptional customer service standards.
- Optimized profits by controlling food, beverage and labor costs on a daily basis.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Carefully prepared weekly payroll to keep up with projected revenue for the week.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Counseled and disciplined staff when necessary.
- Consistently obtained highest rating from the county health department.
Corporate Chef
Eurest Dining
09.2011 - 10.2013
- Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations.
- Provided courteous and informative customer service in an open kitchen format.
- Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes.
- Consistently produced exceptional menu items that regularly garnered diners' praise.
- Enforced appropriate work-flow and quality controls for food quality and temperature.
- Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
- Prepared a variety of local and seasonal specialties which contributed to a 20% boost in sales during the summer months.
- Consistently verified that kitchen staff followed all recipes and portioned serving guidelines correctly.
- Actively participated in staff meetings and operated as an effective management team leader.
- Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
- Expert in final plate preparation with authentic presentation.
Education
Associate of Arts - Culinary Arts
Hinds Community College
Jackson2000
Skills
- Staff development talent
- ServSafe certified
- Customer-oriented
- Strong leader
- Full service restaurant background
- Honed marketing skills
- Supervisory skills
- Culinary arts education
- Employee recruitment expertise
- Hiring and training
- Stable work history
- Operations management
- Adaptable
- Proven sales record
Accomplishments
- Supported all kitchen operations when kitchen manager was absent.
- Spoke with patrons to ensure satisfaction with food and service.
- Oversaw kitchen employee operations to ensure production levels and service standards were exceeded.
- Supervised kitchen staff of 20 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down.
- Consistently stayed under monthly controllable expense budget.
Timeline
Front of the House Sales
Broadstreet Bake Co.
01.2024 - Current
Restaurant Manager
Logan's Roadhouse
04.2023 - 11.2024
Restaurant Manager
Panera Bread
07.2019 - 05.2022
Restaurant Manager
Hooters of America
10.2015 - 07.2019
Restaurant Manager
Applebees
09.2013 - 11.2015
Corporate Chef
Eurest Dining
09.2011 - 10.2013
Associate of Arts - Culinary Arts
Hinds Community College