Susan Ganey

• Drive customer success and client satisfaction for Microsoft in the CDPE team (Cloud Deployment Provisioning and Engineering) team.
• Work with Microsoft team daily to ensure their new Sovereign Cloud Deployment process is mapped out in detail.
• Identify nuances for Sovereign process vs. Public process and suggest and implement areas of potential automation and efficiencies.
• Ensure goals and objectives align with the Microsoft team's OKRs.

• Established Symplr's Sales Effectiveness strategy and team to drive sales channel revenue and outcomes. Managed budget, hired staff and vendors achieving annual revenue and team objectives.
• Developed and launched end to end training program including Virtual, Field, Onboarding and Sales Certification programs addressing regional and individual training requirements. Improved engagement by 50%, average test scores by 30%.
• Transformed curriculum from product focused to sales process focused improving adoption rates and feedback scores.
• Designed, piloted and launched CMS and LMS system.
• Created new onboarding programs for partners and direct sellers
• Collaborated with sales, product, marketing teams on NPI training strategy, programs and content
• Create metrics and dashboard scalable and accessible to measure the success of all sales enablement efforts
• Cataloged existing content, recorded and refreshed field based training re-using corporate investments.
• Social media campaign content and training
  

• Built and led a global team of experts responsible for transforming existing Sales Enablement, Conceptual Selling and Large Account Management into on-line and blended learning experiences in addition with all coaching programs for F500 organizations.
• Defined Enablement strategy and programs resulting in new LMS E-Learning training, Hackathon, Agile Project Management, Boot Camps and Onboarding programs, 100% partners participated.
• Sourced and managed launch of LMS, Sales Playbook, hired and managed Curriculum managers and content production process.
• Developed Partner GTM workshops with Sales and Marketing teams resulting in joint launch programs, allowing teams from organizations such as KPMG and Thermo Fischer to have instant access to top rated sales and account management programs without having their teams out of circuit with on-demand training.
• Sourced and launch Content Management System, LMS and Sales Enablement platforms available for all Global partners/clients.
• Created Enablement dashboards for sales leaders, results included adoption by top global customers for the new learning platforms within year one.

Enablement and Marketing Consulting GHX Global Clients

• Sales training strategy and content for acute care facilities, suppliers, manufactures and distributors.
• 100 % Retention Rate.
• Created Sales Enablement tools to drive sales and demonstrate value to clients for initial sales and for up-sell opportunities. The tool was used to close 72% of all business the following year.
• Created cross-collaboration team meetings to ensure all tools, marketing collateral, product releases and company initiatives were incorporated into all program development efforts.
• Create Best Practices webinars along with many competitive programs for clients that would drive adoption and subsequent renewals.
• Ran the GHX Excellence Client Awards program for utilization of SaaS platform annually at our GHX Summit.
• Won GHX Excellence Award 5 years straight for efforts.

• Defined and launched key account management initiatives.
• Defined handoff process from implementation to account management for a seamless client experience.
• Led Quarterly Business Reviews with all accounts in a proactive approach.
• Created and Led cross-functional team for constant feedback and improvement to ensure a proactive stance and advocacy internally for the client.
• 100% Retention Rate with client base.