Summary
Overview
Work History
Education
Skills
Timeline
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Susan Garbin

Summary

Proven expertise in financial clearance, demonstrated at Associates in Nephrology, where I excelled in insurance verification and patient payment processing. Skilled in customer service and problem-solving, I significantly reduced claim denials and streamlined billing processes. My strong analytical abilities and attention to detail ensure accuracy and efficiency in high-pressure environments.

Overview

15
15
years of professional experience

Work History

Financial Clearance

Associates in Nephrology
01.2017 - 01.2025
  • Verified patient insurance eligibility and benefits
  • Obtained required referrals for scheduled CKD visits / dialysis
  • Analyzed insurance plans to understand coverage limitations and exclusions
  • Coordination of benefits (COB) identify primary and secondary carriers when multiple plans are active
  • posted patient payments and insurance virtual cc payments
  • monthly MCP dialysis billing for 9 centers
  • assisted on special assignments from revenue cycle manager

Medical Billing and Collections Specialist

KOS Services
09.2014 - 12.2016
  • Daily auditing of all assigned production to assure accurate coding and fees for claims submission to both commercial and public aid insurance programs.
  • Posting of all assigned payments, including insurance and patient.
  • Completed all stages of assigned claims aging and review including collections.
  • Ran weekly production reporting for assigned clinics and completed end of month closing.

Office Manager/Administrative Assistant

Washington Street Dental, Randy T Vaughan, DDS
09.2012 - 09.2014
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Prepped operatories, sterilized equipment, developed x-rays,assisted in patient education

Medical Billing and Collections Specialist

California Healthcare Medical Billing
05.2010 - 03.2012
  • Co-team leader responsible for 8 MD offices.
  • Reduced claim denials by diligently reviewing patient records for correct coding and billing information.
  • Company contact for MD office staff
  • Handled special projects and claim appeals
  • Completed all month end closing and reports

Education

Associate of Applied Science - Medical Laboratory Technology

Orange County Community College
Middletown, NY

Skills

  • Customer service oriented
  • Ability to plan, schedule and organize numerous tasks
  • Strong analytical and problem-solving skills
  • Excellent attention to detail

Timeline

Financial Clearance

Associates in Nephrology
01.2017 - 01.2025

Medical Billing and Collections Specialist

KOS Services
09.2014 - 12.2016

Office Manager/Administrative Assistant

Washington Street Dental, Randy T Vaughan, DDS
09.2012 - 09.2014

Medical Billing and Collections Specialist

California Healthcare Medical Billing
05.2010 - 03.2012

Associate of Applied Science - Medical Laboratory Technology

Orange County Community College

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Susan Garbin