Susan Garchitorena
Wethersfield
Summary
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
National Seating and Mobility
04.2023 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Scheduled wheelchair technicians for repairs
- Data Entry
- Opened up new chair orders
- General office duties
Home Health Care Aide
Euro-American Connections & Homecare
03.2018 - 04.2023
- Improved patient well-being by providing compassionate and attentive personal care services.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Supported patients'' daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence.
- Assisted patients in maintaining mental wellness through engaging conversation and social interaction during visits.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Built strong relationships with patients and their families through open communication and empathetic listening skills.
- Managed complex medication schedules accurately, ensuring proper administration according to physician instructions.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Data Processing Coder
Novitex Solutions
02.2015 - 10.2017
- Maintained high coding standards by adhering to industry best practices and staying current with emerging technologies.
- Delivered consistent results under pressure by prioritizing tasks effectively during periods of high workload or tight deadlines.
- Expedited project completion timelines with strong time management skills and adherence to deadlines.
- Communicated with insurance companies to research and resolved coding discrepancies.
Skills
- Customer relations
- Good communication skills
- Call center experience
- Excellent written and oral communication
- Customer relationship management (CRM)
- Telephone etiquette
- Problem resolution
- De-escalation techniques
- Data entry
- Follow-up skills
Timeline
Customer Service Specialist
National Seating and Mobility
04.2023 - Current
Home Health Care Aide
Euro-American Connections & Homecare
03.2018 - 04.2023
Data Processing Coder
Novitex Solutions
02.2015 - 10.2017
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