Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Certification
Timeline
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Susan Geppi

Susan Geppi

Las Vegas,Nevada

Summary

To obtain a executive management position that will utilize my extensive retail background and expertise. Goal-oriented manager with distinguished experience in Type industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Beauty Sales Manager

Macy's
04.2017 - Current
  • Responsible for $11 million dollars in volume, managed a staff of 65
  • Coached and Developed colleagues for internal promotions
  • The Beauty Leader in the Vegas Market training and mentoring new Beauty Managers
  • Collaborated with vendor partners for events, staffing and promotions
  • Driver of total store engagement, creating a diverse and inclusive environment
  • Drives Sales, Promotions, to achieve and exceed LY sales
  • Recruits and maintains a bench of potential new hires to fill any future openings in a timely manner
  • Plans and executes monthly events and company directives.

Assistant Store Manager

Macy's
11.2013 - 04.2017
  • Responsible for $34M in annual sales and managing 9 executives
  • Coach and develop a team of Sales Managers to obtain sales goals and deliver an exceptional customer service environment within our store
  • Implementing grass root events to increase additional sales volume
  • Drives store engagement by addressing associate concerns, creating a fun environment and store wide recognition
  • Develops Sales Managers for future internal promotions through coaching, fast feedback, and positive reinforcement
  • Working closely with District Partners, and Vendors for merchandise needs, MY Macy’s opportunities, and event support
  • Ensures merchandising standards are in place and all company initiatives are implemented
  • Addresses and resolves customer concerns in a timely fashion.

Cosmetic Sales Manager

Macy's
06.2007 - 11.2013
  • Responsible for $16.7 million dollars in volume, managed and scheduled a staff of 84
  • Coached associates on scorecard process and daily observations
  • Event planning and execution, working closely with vendors
  • Hired and trained cosmetic associates, and implemented strong visual presence of major events, such as GWP's, Christmas, etc
  • Signing and RTV's, product knowledge training, and worked with the mall marketing team to allow cosmetic displays in the mall for major events
  • I also, resolved issues relating to inventory and HR, and implemented company directives.

RTW Sales Manager

Macy's
06.1997 - 06.2007
  • Responsible for $11.2 million dollars in volume
  • Managed a staff of 24
  • Scheduled staff, price changes and signing, placement of new receipts, recovery and visual standards
  • Hired and trained staff on product knowledge, event execution and sales set up.

Education

Human Resources - Business Administration And Management

ECornell University
Ithaca, NY

Skills

  • Operating Procedures and Policies
  • Credit History Analysis
  • Data Confidentiality
  • Promotional sales events
  • Relationship Building
  • Social Media Savvy
  • Inventory Management

Accomplishments

Awarded people leader of the Nation 2019

Awarded people leader of the year 2017,2022 and 2023

Human Resource certificate

Awards

  • 2011 Sales Manager of the Year
  • 2017 People Leader of the Year
  • 2018 People Leader of the Nation
  • 2019 People Leader of the Year

Certification

Human Resources

Timeline

Beauty Sales Manager

Macy's
04.2017 - Current

Assistant Store Manager

Macy's
11.2013 - 04.2017

Cosmetic Sales Manager

Macy's
06.2007 - 11.2013

RTW Sales Manager

Macy's
06.1997 - 06.2007

Human Resources - Business Administration And Management

ECornell University

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Susan Geppi