Hi, I’m
Susan G. Kapopoulos
Hudson
Summary
Dedicated and motivated executive assistant/business manager with extensive experience in customer service, finance, and operations. Ready to contribute to business growth and excel in various areas such as business analysis, vendor management, purchasing, customer service, and business planning. Exceptional multitasking abilities to satisfy both internal and external customers. Equipped with expert MS Office skills, excellent writing, presentation, and communication skills. Knowledgeable Senior Account Manager with a strong background in managing key client accounts and fostering lasting business relationships. Expertise in developing strategic plans for revenue growth and client satisfaction. Consistently exceed client expectations through negotiation skills and effective communication proficiency. Diligent [Desired Position] with comprehensive experience in managing high-value accounts and driving client satisfaction. Proven track record of developing tailored strategies that enhance client relationships and contribute to overall business growth. Consistently achieve key objectives byleveraging analytical skills and effective communication.
Overview
38
years of professional experience
Work History
KGA, Inc.
Senior Account Manager
10.2010 - 12.2024
Job overview
- As a KGA Client Services Team member, I had accountability for managing and evolving KGA’s relationships with our clients
- I worked with a portfolio of 45 EAP clients for which I oversaw the full lifecycle of each account from the implementation and promotion of KGA services to the building of strong relationships and positioning KGA to grow and retain clients
- Responsibilities of this role include, but are not limited to:
- Meeting with clients and key stakeholder groups review services and respond to requests
- Leveraging other KGA expert resources to address clients’ needs
- Developing customized promotional campaigns
- Collaborating with partner providers/vendors to ensure integrated delivery of services
- Tracking and responding to client’s utilization of KGA’s services
- Participating in sales presentations
YMCA Southcoast
Assistant Aquatics Director
01.2008 - 01.2010
Job overview
- Assisted in managing a large department with 27 instructors including budget development and control, program planning, hiring personnel, and supervision of staff
- Communicated effectively with the senior leadership team, members, staff, parents and participants
- Provided expert analysis of programs and made presentations at meetings
Fidelity Investments
Various Positions
01.1998 - 01.2006
Job overview
- Held five progressively responsible positions including Materials Planner, Demand Planner, Inventory Manager, Business Analyst and Manager of Accounting Operations
- Gathered data from various systems and created spreadsheets to support record keeping
- Maintained production schedule of accounts payable
- Provided business analysis for client billing and reports on inventory & vendor management
- Supported project managers in conducting root cause analysis and presentations of inventory reviews
- Analyzed demand/capacity trends and initiated forecast changes to ensure proper timing of production scheduling
Bose Corporation
Manufacturing Business Planner
01.1996 - 01.1998
Job overview
- Established Worldwide Manufacturing plans for the OEM automotive business and interfaced with New Product core teams to supply new product schedules that support prototype, pilot and SOP requirements
- Monitored scheduled versus actual activity for variances, investigated causes and made key recommendations
- Improved teamwork and communication for Japanese/US demand management and OEM Customer Service
- Maintained scheduling/materials flow data on corporate MRP system
- Interfaced with Sales & Marketing, Engineering, and Plant Operations to support all customer requirements
- Coordinated product phase-outs and/or transition of new revisions to eliminate the exposure to obsolete or surplus inventory
Bose Corporation
Senior Human Resources Administrator
01.1995 - 01.1996
Quadtech, Inc.
Administrative Assistant
01.1994 - 01.1995
NEC Technologies, Inc.
Human Resources Administrator
01.1994 - 12.1994
Bull Worldwide Information Systems, Inc.
Real Estate Administrator
01.1988 - 01.1993
Bull Worldwide Information Systems, Inc.
Customer Administrator
01.1987 - 01.1988
Education
Babson CollegeWellesley, MA
BS from Business Administration
05-1987
Skills
- APICS certification - 08/01/00
- MS Office Suite
- Outlook
- Access/Database troubleshooting
- Custom reports
- Partnership development
- Excellent negotiation skills
- Schedule management
- Business development
- Customer relations
Timeline
Senior Account Manager
KGA, Inc.
10.2010 - 12.2024
Assistant Aquatics Director
YMCA Southcoast
01.2008 - 01.2010
Various Positions
Fidelity Investments
01.1998 - 01.2006
Manufacturing Business Planner
Bose Corporation
01.1996 - 01.1998
Senior Human Resources Administrator
Bose Corporation
01.1995 - 01.1996
Administrative Assistant
Quadtech, Inc.
01.1994 - 01.1995
Human Resources Administrator
NEC Technologies, Inc.
01.1994 - 12.1994
Real Estate Administrator
Bull Worldwide Information Systems, Inc.
01.1988 - 01.1993
Customer Administrator
Bull Worldwide Information Systems, Inc.
01.1987 - 01.1988
Babson College
BS from Business Administration
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