Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Susan Gleaves

Norcross,GA

Summary

Medical Laboratory Scientist and Beaker Subject Matter Expert providing advanced technical knowledge and analysis of highly specialized applications and operational environment. Perform complex functional systems analysis, design, training and implementation, managing multiple priorities with a positive attitude.

Overview

4
4
years of professional experience

Work History

Molecular Diagnostics Beaker Subject Matter Expert (SME)

Emory Healthcare
10.2021 - Current
  • Facilitated successful transition from Cerner Pathnet to Epic Beaker systems through interface testing, result reporting validations, and comprehensive documentation
  • Advocated for user needs on adapting Beaker module to previous lab workflows and escalated high-priority end-user issues to Beaker analyst, ensuring smooth integration
  • Improved end-user productivity and efficiency through system training and support as an Epic SuperUser by writing quick-guide tutorials, demonstrating hands-on, providing at-the-elbow support during Go-Live, and boosting morale
  • Compiled data for 100+ patients over 3 months to diagnose interface middleware issues

Medical Technologist II, Molecular Diagnostics

Emory Healthcare
09.2020 - Current
  • Spearheaded BCR-ABL assay improvement project, conducting reference lab sendout comparisons and limit-of-detection validation, using patient dilutions and commercial kits
  • Analyzed workflow problems, identifying root causes and developing robust solutions to eliminate CareDx sample rejections due to TAT
  • Organized lab workspace to optimize sample processing TATs and to improve inventory management

Medical Technologist I, Flow Cytometry

Emory Healthcare
07.2019 - 09.2020
  • Executed all aspects of leukemia-lymphoma immunophenotyping, ensuring accurate and timely analysis of blood, body fluid, and tissue samples
  • Revised and updated SOPs as a PolicyTech writer, improving clarity and relevance.
  • Trained and oriented new medical technologists to perform and interpret tests

Education

Emory Medical Laboratory Science Program
Atlanta, GA
07.2019

Bachelor of Science - Biology

University of North Carolina At Chapel Hill
05.2016

Skills

  • MLS(ASCP) certification
  • Project management
  • Training Team Members
  • Workflow Implementation
  • Continuous Process Improvement
  • Problem Resolution
  • Technical Writer
  • Intermediate Excel skills

Volunteer Experience

Community Government Executive, Residence Hall Association 9/2012 to 5/2016

UNC-CH, Chapel Hill, NC

  • Led a team of 8-15 members in hosting weekly events for up to 300 students, enhancing the residential experience and promoting on-campus living
  • Successfully planned and executed residential community annual events for 800+ students on budget
  • Deliberated with the Board of Governors on internal and external grant proposals

Timeline

Molecular Diagnostics Beaker Subject Matter Expert (SME)

Emory Healthcare
10.2021 - Current

Medical Technologist II, Molecular Diagnostics

Emory Healthcare
09.2020 - Current

Medical Technologist I, Flow Cytometry

Emory Healthcare
07.2019 - 09.2020

Emory Medical Laboratory Science Program

Bachelor of Science - Biology

University of North Carolina At Chapel Hill

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Susan Gleaves