Susan Gochanour
Hesperia,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering these skills and strong work ethics, willing to learn from team leaders, highly dependable, excellent customer relations, relationship building skills, skilled and working under pressure and adapting to the situation that challenges to best enhance my qualifications,
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Manager
Chill Temp Heating And Air
10.2003 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Associate of Science - Accounting
San Bernardino Valley College
San Bernardino, CASkills
- Customer Relations
- Organizational Skills
- Report Preparation
- Microsoft Office
- Team Bonding
- Client Evaluation
- Scheduling
- Documentation
- Addictions and Substance Abuse
- Clinical Documentation
- Crisis Intervention
- Individual Therapy
- Group and Individual Sessions
- Case Management
- Team Meetings
- Critical Thinking
- Community Resources
- Plan Treatments
- Lead Counseling Groups
Certification
Substance-abuse, counseling Training internship
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Office Manager
Chill Temp Heating And Air
10.2003 - Current
Associate of Science - Accounting
San Bernardino Valley College
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