Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Susan Godbey

Mesa,AZ

Summary

A dynamic leader with a proven track record at Fresh & Easy, I excel in operations management and coaching, enhancing team performance and customer satisfaction. Skilled in conflict resolution and quality control, I foster positive environments and drive significant service improvements, embodying attention to detail and a customer-focused approach.

Overview

2016
2016
years of professional experience
1
1
Certification

Work History

Team Lead

Fresh & Easy
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.

Teachers Aid

Mesa Public Schools
  • Supported student learning objectives through personalized and small group assistance.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supported classroom activities, tutoring, and reviewing work.
  • Distributed learning materials such as worksheets, textbooks and group assignments.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Assisted teachers with supervision and care of group of Number children.
  • Maintained safety and security by overseeing students in recess environments.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.

Claims Processor

First Health
  • Maintained detailed records of all processed claims for easy retrieval during audits or disputes.
  • Trained new employees on claims processing procedures, contributing to a well-prepared workforce.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Managed workload and priorities to meet claims processing meet deadlines.

Customer Service Representative

American Express
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Assistant Deli Manager

Sprouts Farmers Market Inc, Grocery
12.2013 - 08.2015
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Education

Associate Of General Studies - High School

Graduation Alliance
Utah
2024

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance monitoring
  • Quality control
  • Complaint resolution
  • Operations management

Certification

Certified Peer Support Recovery Specialist

Timeline

Assistant Deli Manager

Sprouts Farmers Market Inc, Grocery
12.2013 - 08.2015

Team Lead

Fresh & Easy

Teachers Aid

Mesa Public Schools

Claims Processor

First Health

Customer Service Representative

American Express

Associate Of General Studies - High School

Graduation Alliance

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Susan Godbey