Susan Goddard

Enhanced client well-being through effective support in daily living and medication management. Fostered collaboration with healthcare professionals to optimize care delivery. Maintained accurate documentation and promoted safety in client environments.

Achieved successful client outcomes by implementing tailored treatment plans and coordinating comprehensive services. Strengthened community ties by partnering with organizations and law enforcement to facilitate client access to essential resources. Enabled clients to secure government program benefits through dedicated support.

Coordinated personalized care routines and monitored health needs for family member in home environment.

Achieved high customer satisfaction by delivering exceptional service and negotiating favorable contracts. Crafted persuasive sales proposals and maintained accurate CRM records to support sales efforts.

Achieved effective management of a high volume caseload of consumers, including complex cases. Delivered personalized care plans and coordinated essential services to enhance consumer support. Advocated for consumer rights, resulting in improved access to resources. Maintained thorough documentation, ensuring compliance with all policies. Led training initiatives for junior case managers, fostering professional development. Successfully navigated remote work for two years during the COVID-19 pandemic, maintaining productivity and service quality.