Susan Goldstrom
Farmington Hills,USA
Summary
Results-driven professional specializing in business efficiency and operational enhancements. Proven leader with a strategic mindset and adaptability to evolving environments. Achievements include significant improvements in operational efficiency and community engagement through targeted initiatives and collaboration. Committed to fostering positive relationships and driving organizational success.
Overview
27
27
years of professional experience
1
1
Certification
Work History
ASSISTANT ADMINISTRATOR
Village of Franklin
Franklin, USA
11.2021 - Current
- Oversaw Human Resource and risk functions, managing benefit administration and onboarding processes.
- Maintained personnel records, prepared job descriptions, conducted salary surveys, and processed payroll.
- Processed accounts payable and completed bank reconciliations using BS&A software.
- Monitored budget and generated monthly, quarterly, and year-end reports for the council.
- Assisted in annual tax settlement and collaborated with Oakland County on tax bill preparation.
- Supported Village Administrator with community service projects and citizen-related issues.
- Served as backup to Building Clerk and Village Clerk during absences.
- Posted updates on Facebook and the Village website to enhance communication.
ECONOMIC DEVELOPMENT DIRECTOR
Village of Franklin
Franklin, USA
11.2021 - Current
- Served as primary liaison between Village and Franklin businesses, resolving issues within Main Street scope.
- Encouraged business participation in MSF events and secured sponsorships.
- Developed effective communications with MSF Board, MSOC, economic development peers, and local business community.
- Supported MSF Board in planning social events, fundraising activities, and volunteer recruitment initiatives.
- Evaluated grant-eligible projects per regulations and ensured timely completion of applications for MEDC, SHIPO, and State grants.
- Assisted in preparing board agendas, financial reports, and budget documentation for MSF Board.
- Attended MSOC meetings and community collaborative events to foster partnerships.
- Collaborated with MSF to solicit donations and sponsorships for Main Street Program.
Human Resources Director/Assistant to the County Manager
Chaves County
Roswell, USA
03.2014 - 09.2021
- Directed human resource processes county-wide, supporting personnel matters across all departments.
- Spearheaded full employee lifecycle, including recruitment, onboarding, personnel file maintenance, and terminations.
- Supervised Benefits Administrator and Safety & Compliance Manager to ensure training and compliance with regulations.
- Collaborated with County Manager to coordinate department activities and prepare Covid-19 response plan.
- Executed operations such as grievance hearings, scheduling meetings, managing HR budget, and public information updates.
- Monitored compliance with state and federal regulations while processing FMLA, ADA, and COBRA requests.
- Processed claims efficiently for IPRAs, tort claims, workers' compensation, and unemployment in a timely manner.
- Prepared tax forms for employee benefits and federal EEOC compliance documentation.
Sheriff’s Administrator
Chaves County Sheriff’s Office
Roswell, USA
01.2007 - 07.2014
- Mobilized seven executive secretaries to enhance day-to-day operations, including managing Records Department.
- Controlled $4M budget, ensuring compliance with expenditure approvals and guidelines.
- Processed payroll and travel vouchers for 50 employees, reconciling p-card purchases and creating purchase vouchers.
- Conducted Human Resource processes, including maintaining personnel files and scheduling drug screenings for new hires.
- Sourced and purchased Tyler New World Systems software, enabling online report submission and reducing paper usage.
Legal Secretary
Atwood, Malone, Turner & Sabin, PA
Roswell, USA
03.1998 - 03.2007
- Cultivated trusting relationships with clients to support attorneys in insurance, medical malpractice, banking, and oil and gas cases.
- Performed transcription services for client meetings and processed correspondence between clients and attorneys.
- Oversaw scheduling, calendaring, and timesheet submissions for two attorneys and one associate.
- Managed travel arrangements, including filing and processing expense reports.
Education
Bachelor of Arts (B.A.) - Social and Criminal Justice, with Honors
Ashford University
Clinton, IA01.2009
Certificate in Medical Transcription -
Eastern New Mexico University
Roswell, NM01.1997
Skills
- BS&A and ADP software
- Civic Plus ATS
- Microsoft Office Suite
- Tyler Incode and New World Systems
- Payroll and benefits administration
- Budget management and development
- Human resources management
- Grant writing and reporting
- Community engagement strategies
- Effective communication skills
- Collaboration and teamwork
- Problem solving and resolution
- Leadership and task delegation
- Data entry and documentation
- Presentation creation and delivery
- Resourcefulness and analytical thinking
- Expense reporting and tracking
- File organization and management
- Personable demeanor and approachability
- Public relations support and outreach
- Events coordination and planning
- New hire onboarding processes
- Travel coordination and logistics
- Multitasking abilities
- Active listening skills
- Timesheet processing efficiency
- Typing proficiency (85-100 WPM)
- Written communication expertise
Typing Speed
85-100 WPM with complete accuracy
Community Service
- Board Member, Friends of Bitter Lake National Wildlife Refuge, 06/01/19, 12/31/21
- Vice President, Friends of Spring River Zoo, 01/01/17, 08/31/20
- Volunteer, Four Paws Pet Pantry at St. Andrew’s Episcopal Church, 01/01/17, 12/31/17
- Volunteer, Animal Welfare Alliance, 01/01/08, 12/31/12
Hobbies and Interests
- Stain glass
- Gardening
- Reading
- Dog rescue
- Pet sitting
Technical Proficiencies
- BS&A
- ADP
- Civic Plus ATS
- Microsoft Office Suite
- Outlook
- QuickBooks
- Tyler Incode
- Tyler New World Systems
Professional Development
- New Mexico Certified Supervisor
- New Mexico Certified Public Official
- New Mexico Certified Advocate for Public Ethics
- Master Certificate, National Association of Counties Professional Development Academy’s High Performance Leadership Academy
- Graduate, Leadership Roswell, Roswell, New Mexico
- Graduate, Leadership New Mexico, Albuquerque, New Mexico
- Member of the Society for Human Resource Management (SHRM)
- Notary Public for Michigan and New Mexico
Certification
· New Mexico Certified Supervisor
· New Mexico Certified Public Official
· New Mexico Certified Advocate for Public Ethics
· Master Certificate, National Association of Counties Professional Development Academy’s High Performance Leadership Academy
· Member of the Society for Human Resource Management (SHRM)
· Notary Public
Accomplishments
· Graduate, Leadership Roswell, Roswell, New Mexico
· Graduate, Leadership New Mexico, Albuquerque, New Mexico
Affiliations
· Petsitter
· Board Member, Friends of Bitter Lake National Wildlife Refuge (June 2019 to December 2021)
· Vice President, Friends of Spring River Zoo, Roswell, NM (January 2017 to August 2020)
· Volunteer, Four Paws Pet Pantry at St. Andrew’s Episcopal Church, Roswell, NM (January 2017 to December 2017)
· Volunteer, Animal Welfare Alliance, Roswell, NM (2008 to 2012)
Timeline
ASSISTANT ADMINISTRATOR
Village of Franklin
11.2021 - Current
ECONOMIC DEVELOPMENT DIRECTOR
Village of Franklin
11.2021 - Current
Human Resources Director/Assistant to the County Manager
Chaves County
03.2014 - 09.2021
Sheriff’s Administrator
Chaves County Sheriff’s Office
01.2007 - 07.2014
Legal Secretary
Atwood, Malone, Turner & Sabin, PA
03.1998 - 03.2007
Bachelor of Arts (B.A.) - Social and Criminal Justice, with Honors
Ashford University
Certificate in Medical Transcription -
Eastern New Mexico University
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