Susan Gonzales

• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
• Collected and documented patient medical information such as blood pressure and weight.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
• Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Implemented improvements in workflow processes that led to increased productivity amongst staff members.
• Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
• Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
• Measured patient pulse oximetry.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Enhanced patient care by meticulously recording vital signs and updating patient records.
• Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
• HIPAA Compliance

Unidine took over Nov 1st 2022. I was in the same position when they took over. Took patients their food order when they ordered. I would also at times have to go get an order from the patient due to no phone in the room or they couldn't hear to well or the patient was blind. I assisted as much as I could within my boundaries.

Food Service for patients. I delivered food to the patients when it was ordered breakfast lunch and dinner. I picked up trays when the patient was done. I would also make sure the patient was as comfortable as possible within my boundaries. If I wasn't able to help I would find someone who could help.

I also stocked floors of the hospital with different types of snacks and drinks also different areas of the hospital that needed anything. I provided a friendly attitude to patients and make sure they were as comfortable as possible.