Susan Goodman
Zelienople,PA
Summary
Diligent Loan Processor with reliable background in mortgage loan processing. Proven ability to efficiently handle documentation and support loan officers in meeting deadlines. Demonstrated organizational skills and attention to detail in managing loan files and applicant information.
Overview
5
5
years of professional experience
Work History
Mortgage Loan Processor Assistant
Equity Lending Group
10.2019 - 02.2025
- Streamlined mortgage loan processing by effectively managing documents and maintaining accurate records.
- Managed pipelines consistently, prioritizing tasks efficiently to meet tight deadlines without compromising quality or customer service levels.
- Assisted in the preparation of loan files for submission to underwriting, improving overall efficiency. Improved turnaround times by promptly requesting necessary documents from clients and keeping them informed of progress throughout the process.
- Ensured accuracy of data entry into various POS and CRM systems to maintain precise information for decision-making processes.
- Served as liaison between borrowers, realtors, and lenders to foster strong relationships and enhance communication.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Handled any conditions sent from underwriting departments.
- Coordinated with appraisers to obtain property valuations, ensuring compliance with lending guidelines and requirements.
Preschool Teacher
Early Years Learning Center
08.2008 - 06.2021
- Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Initiated parent-teacher meetings to discuss children's progress, strengthening family-school connections.
Office Manager/Owner
Hampton Funding Group
06.2003 - 07.2008
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed NMLS Licensing and NMLS Reporting.
- Managed CRM Systems for client information, including contact details, financial background, and loan status stored in a centralized database.
- Calculate and issue paychecks, maintain payroll records and ensure tax compliance.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Education
Bachelor of Science - High School Teaching
Slippery Rock University of Pennsylvania
Slippery Rock, PASkills
- Loan processing proficiency
- MS office, POS and CRM systems
- Office management
- Small business operations
- Strong Organizational Skills
- Clear oral/written communication
- Strong Prioritization Skills
- Pipeline management and Databases
- Customer service
- Strong work ethic and dependable
Timeline
Mortgage Loan Processor Assistant
Equity Lending Group
10.2019 - 02.2025
Preschool Teacher
Early Years Learning Center
08.2008 - 06.2021
Office Manager/Owner
Hampton Funding Group
06.2003 - 07.2008
Bachelor of Science - High School Teaching
Slippery Rock University of Pennsylvania
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